Customer Care Concierge I, Full-Time

AUGUSTINE LANDING

10141 Old Saint Augustine Rd

Jacksonville, FL 32257, USA

Schedule: Tuesday, Thursday, Friday, Saturday 4:00pm - 12:00am and 8:00am - 4:00pm Sunday

At Augustine Landing, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join Augustine Landing, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

PTO (Paid Time Off) and Holiday Pay : Take advantage of paid time off to maintain a healthy work-life balance.

Daily pay : Get paid daily, providing you with financial flexibility and control over your earnings.

401K with employer match : Plan for your financial future with our 401k program.

Short and long-term disability : Financial security while you recover from an injury that puts you out of work

Referral Bonuses : Refer qualified candidates and earn rewards

Tuition Reimbursement : Invest in your education with our support

Employee Assistance Program : Connecting our employees with resources for handling personal challenges

Summary of Duties of the Concierge

The Concierge Specialist provides clerical support; organizes and maintains resident, personnel, marketing, maintenance, and resource files. The Concierge answers telephones, greets guests, and responds to residents' requests and assists in coordination of services to residents. The Concierge assists in providing services to residents, families, and guests.

Essential Functions of the Concierge

Answer incoming telephone calls promptly, taking complete and accurate messages, routing calls including locating residents when necessary.

Receive visitors, having them sign registers, and routing them as appropriate.

Provide information and assistance to residents coming and going, activities, and signing out when they leave the community.

Assist the Wellness Director as needed with resident’s doctors’ appointments, including scheduling appointments, recording all appointments, notifying the driver of the scheduled appointment(s), and seeing that the resident gets there on time.

Maintain resident mailboxes, including an up-to-date listing, assignment for new residents, names on boxes and returning mail to post office for move-outs; Receive and distribute mail as needed.

Maintain the professional and organized appearance of the lobby and reception area, including making certain any adjacent equipment, workroom, and supply closets are neat and locked.

Provide administrative support including typing, filing, preparation of reports, copying, scheduling appointment, and calling vendors, as requested by supervisor.

Schedule work orders received from the residents and coordinate with Maintenance/Housekeeping.

Assist with recruitment activities by placing ads, screening applicants, check references, scheduling physicals, and scheduling interview appointments, as requested by supervisor.

Maintain inventories of supplies; Assist in ordering supplies approved by the supervisor.

Resolve immediately or report to supervisor any unsafe conditions including building hazards, unsafe work practices, or threats to resident safety.

Performs other related duties as assigned by supervisor.

Non-Essential Functions of the Concierge

Supports and participates in the resident centered activity programs.

Participates in projects or committees as assigned.

Attends all associate meetings including in-service education and associate functions, as requested by supervisor.

Assists in a variety of tasks involving residents as assigned.

Knowledge, Skills, Abilities, and Experience

High School Diploma or GED at a minimum.

Experience in general office procedures, computers; Windows, Word, Excel, Office, Outlook, Internet-based programs, Emailing, Scanning, and general office equipment.

Physical requirements include the ability to communicate by speaking, seeing, and hearing sufficient to serve the residents.

Professional and neat appearance and presentation, adherence to the dress code, and good personal hygiene are expected.

One year of office or hospitality experience preferred.

Good grammatical and writing skills, proficient with email process and etiquette.

Ability to read, write, and speak English.

Must have excellent customer service and interpersonal skills to work with various levels of people, associates, and residents.

Be free of communicable disease.

Completion of drug testing and criminal record background check upon hire and upon request of supervisor.

Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 40 pounds.

Adhere to and carry out all policies and procedures.

Maintain confidentiality of verbal and written information pertaining to residents, facility operations, and personnel.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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