Head of Learning and Development / L&D

Job Description Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day.The Learning and Development Manager plays a critical role in working across operations to support, develop, and implement high-quality training systems that meet the essential needs of both the individual and the business, drive employee growth, operational excellence, and organizational success. Throughout 2026-2027, this person will play a key role in our SAP S4/HANNA implementation at the site. This person collaborates with internal and external operational leaders, along with safety, quality, and frontline employees to effectively build and audit training programs, analyze data, report progress against KPIs, and develop solutions that continuously improve the health of the training department. The individual will play a key role in developing and leading a robust onboarding and orientation that will track across multiple sites. Training Program Development
Develop and design curriculum for performance-based training programs to support job training.
Develop content such as SOPs, work instructions, job aids, and e-learning modules.
Collaborate with cross-functional teams and UNC L&D team(s) to develop and establish a new UNC Onboarding and Orientation Program that will be utilized across multiple locations. Ensure content aligns with quality, compliance, and safety standards.
SAP Training Responsibilities
Oversee end-user training delivery for SAP implementation and sustainment.
Review SAP training materials and ensure they remain relevant to operational needs.
Organize and facilitate weekly SAP change impact meetings and ensure follow-ups are completed.
Create, implement, and document SAP training at the site.
Assist in ensuring stakeholder feedback and training role alignment are incorporated into course design and throughout the change impact effort.
Publish finalized SAP training content to the Learning Management System (LMS) as needed.
Conduct training evaluations and measure the effectiveness of delivery methods and outcomes.
Report SAP training progress and readiness metrics to leadership and project stakeholders.
Provide on-site end-user support during and after Go-Live, including coordination of updates and post-Go-Live learning needs.

Create and manage content directories.
Ensure training material is up-to-date and meets document control standards.
Document training that occurs in the plant.

Project and Change Management
Support the training needs of organizational projects, including Continuous Improvement and SAP initiatives.
Actively facilitate change impact sessions with site leadership and cross-functional teams, and document outcomes and action items.
Drive stakeholder engagement and alignment across all levels of the site organization to ensure successful SAP adoption
Workforce Development and Retention
Assist in upskilling employees through structured training pathways.
Assist in managing apprenticeship programs and employee development programs.
Conduct training system health audits.
Generate and present Training Department KPI reports.

Technical Writing
Curriculum Development
SAP Training & Project Support
Manufacturing Operations and Compliance
Must be able to stand for long periods and work across multiple shifts.
Prior Training Manager experience or equivalent in education, technical writing, quality assurance, or continuous improvement.Minimum 2 years’ experience in food manufacturing.Instructional design experience and familiarity with LMS platforms.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Excellent technical writing and analytical capabilities.
Knowledge of SAP or ERP systems and end-user training best practices.
Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.