Head of Project Management

Perform end-to-end management of a single project or deliverable based model; Ensure the success and acceptance criteria of the project are met, enhancing customer satisfaction.

Maintain regular communication with customer; Optimize costs and time utilisation, minimize waste and deliver projects on time, on budget as per the contract and agreed scope, with a high quality result.

Anticipate all possible risk manage them by applying the suitable risk management strategy; Implement the governance model defined for similar projects

Track and reports project KPIs and analyze project health

Effective implementation of software delivery methodologies to improve project KPIs

Adopt and build software engineering best practices which can be leveraged by other teams

Typical performance measures

Requirement stability and effectiveness of scope change management

Product quality (rework effort, defect density, defect leakage in various phases and number of rejected defects)

Risk management index

Customer satisfaction

Performance Areas
Scope Management

Conduct requirements analysis, requirements elicitation, scope control and prioritization based on customer needs and scope change management

Drive the creation of common standards such as design documents, traceability matrix, bridge documents, analysis methodologies and solution artefacts

Partner with the customer to define their requirements; Conduct impact analysis of any scope changes across phases and negotiate with the customer for scope prioritization

Estimation and Resource Planning

Consolidate estimates at a solution level, evaluate risks and validate estimates from a technical standpoint, with assumptions, scope and boundaries defined

Review and validate estimates across service lines

Conduct resource planning (pyramid, people development) at a project level based on project requirements

Conduct impact analysis for changes and analyze corresponding impact to overall estimates and resource loading

Identify the different roles and skills for each role, considering the constraints, pre‑requisites and other project specific KPIs

Project/ Schedule Management
Plan and manage multiple small projects/ modules as defined within UST

Identify risks and mitigation strategies and implement the same to manage simple, small projects/ modules

Anticipate items that cause schedule delays, schedule dependencies and manage them following the proper risk management plan

Risk/Issue management

Proactively identify any dependencies that might impact the project KPIs. Identify and closely track the risks in the project and follow escalation path

Document the risks and issues in the project, communicate them to all relevant stakeholders and closely track the impact

Stakeholder Management

Identify the internal and external stakeholders on the project

Test and Defect Management

Support system integration testing (functional / technical)

Support defining the test strategy and scenarios

Software Development Process Tools & Techniques

Define/adopt the right tooling strategy for the project

Independently guide the team to develop efficient and high-quality work products

Meet project goals, ensure process compliance and mentor the team

Tailor organization's quality guidelines and benchmarks to meet specific project quality requirements and processes

Understand customer's technology landscape

Set expectations with the customer

Account Management Processes and Tools

Work under the guidance of the account manager to drive the account management KPIs relevant for the project

Collaborate with other projects and enabling functions to deliver value to UST and to the customer in terms of ideas, automation, etc

Solution Structuring

Present the proposed solution to customer highlighting the solution benefits

Review other project artefacts and assess the health of the same

Actively participate in forums like PM forums and share best practices and learnings from own projects

Adopt learnings and reusable methodologies/tools from other projects to improve productivity and quality

Identify project risks and define action plans to manage

Define a project plan by breaking it down into individual project tasks

Communicate project progress to all relevant parties reporting on topics such as, schedule achievements, quality control, risk avoidance and changes to project specifications

Delegate tasks and manage team member contributions appropriately

Assess the project heath using quantitative measures and change the course of action as needed

Technologies to be implemented within the project

Structured project management methodologies (e.g. agile techniques)

Metrics analysis and quantitative management

Root cause analysis

People management including goal setting, growth aspects and coaching

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