Counselor (Monday-Friday)

Legal Services
Work Schedule: Monday–Friday, 8:00 AM–5:00 PM | 100% onsite.
Benefits: This position is eligible for medical, dental, vision, and 401(k).

A specialized Chicago law firm is seeking an experienced Intake Manager to lead its client intake function. The firm handles complex medical-related matters and works closely with individuals and families navigating highly sensitive circumstances.

This is a small, collaborative office. This is a hands-on leadership role that combines team management, client communication, lead management, documentation, medical-record coordination, and extensive follow-up. The ideal candidate has previously worked within a legal intake department and understands the urgency, organization, persistence, and sensitivity required to successfully manage prospective cases.

Lead the day-to-day operations of the firm's client intake function and oversee supporting intake staff.
Manage incoming prospective-client inquiries received through referrals, online channels, marketing efforts, and other sources.
Coordinate and distribute required engagement documents, authorization forms, and other intake paperwork.
Coordinate requests for medical records and monitor outstanding requests through completion.
Organize incoming records and supporting materials for attorney review.
Transition approved matters to the appropriate legal team once the intake process is complete.
Assist with maintaining accurate online content and coordinate with outside marketing resources as needed.
Previous experience working in a legal intake department or highly comparable client-intake environment is required .
Strong understanding of the legal intake process and the ability to independently manage prospective matters from initial inquiry through resolution.
Exceptional customer service and relationship-building skills.
Excellent verbal communication skills with confidence handling a high volume of phone conversations.
Legal assistant, legal secretary, paralegal, or similar legal support experience may be considered when accompanied by substantial intake experience.
Casual and relaxed dress code
Dog-friendly office

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.