Banking: Relationship Banker

Universal Banker Floater
The Universal Banker Floater is highly visible and accessible to our customers, providing exceptional service and assisting customers with all of their banking needs. The Banker performs front line customer service and sales including accurately opening and closing accounts, performing account maintenance, profiling customers for new sales and cross sell opportunities, and for performing basic Teller functions as needed.
Meets sales and service goals by actively engaging in Bank sales processes including profiling, building strong customer relationships, utilizing sales and customer service software, and participating in sales campaigns. Follows up with customers by phone or email.
Accurately opens, closes, and maintains customer accounts according to established policies and procedures. Understands material covered in Personal Banker training manuals.
Utilizes strong knowledge of Old Second products and services to advise new and existing customers of Old Second's comprehensive portfolio of banking options. Maintains a high level of customer service to assist the branch in obtaining the highest customer service ratings, including internal survey results.
Utilizes cross training as a Teller to fill in as needed behind the Teller line to handle basic transactions including cashing checks, processing deposits and withdrawals, and adhering to processes and procedures including balancing drawer.
Maintain working knowledge of all internal and legislated compliance and regulations including satisfactory completion of all annual training.
Records, TD Ops, BSA/Fraud/CTR's, BAI, Signature Cards, CIP, Beneficial Ownership).
High school diploma (or equivalent) and one year of related experience (banking, cash handling, customer service and/or sales, office, etc.); Must become licensed with NMLS registration within 60 days of assuming role and meet Bank training requirements.
Branch hours are MondayFriday, 8:00am6:00pm and Saturday, 8:00am12:00pm.
Demonstration of excellent customer service and professional communication.
Math and computer proficiency. Technical aptitude toward learning and utilizing bank software applications.
Basic understanding of banking, check processing, credits and debits.
Knowledge and compliance with bank rules and regulations.
Associate or bachelor's degree preferred.
Prior experience as a teller or personal banker.
Payment varies based upon sales performance.