Head of Programme Management

The Program Director oversees assigned Beacon locations to ensure that company goals, budgets, and clinical effectiveness targets are met. They support Care Team Managers by ensuring adequate staffing and resources for high-quality care, and keep department heads informed of staffing, compliance, and operational concerns. The Program Director plans and co-chairs monthly staff meetings, ensuring that agendas are coordinated, and documentation is filed.

They also ensure the consistent application of policies and procedures, monitor Care Team Managers' workload, and review incident reports for timely submission to regulatory agencies. The Program Director communicates with regulatory agencies, assists the compliance department with corrective action plans, and manages Census, payroll costs, and EBITDA targets.

Additionally, they ensure accurate time-and-attendance reporting, manage staffing needs, and oversee new employee orientation and training compliance. The Program Director addresses personnel issues with HR, Compliance, and Executive Leadership, provides feedback on performance reviews, and manages the DSP leveling program.

The Program Director ensures individual protection, personal care, and participation in skill-building activities, maintains accurate records, and performs ongoing audits of Beacon location(s) operations.

Always be compliant with all company and regulatory policies and procedures.

Policy Implementation: Consistently apply and deploy BSLS policies, procedures, and care practices.

Review incident reports, submit them for approval, and ensure timely submission to regulatory agencies.

Ensure records are secure, confidential, up-to-date, and accurate for individuals and employees.

Ensure that reporting requirements are met and monitor various plans and quality.

Ongoing Audits: Perform ongoing audits of location operations, including routine inspections.

Compassion Supervision: Support and supervise Care Team Managers to ensure adequate staffing and resources for high-quality care.

Personal Care Logs/Daily Documentation: Individual Protection: Ensure individual protection, personal care, and adherence to clinical actions.

Skill-Building Activities: Ensure individuals participate in skill-building and community activities.

Compliance Assistance: Assist the compliance department with responses, correspondence, and corrective action plans (CAPs).

Advocacy for Staff: Assist staff with navigating the process for training and tuition reimbursement.

Staffing Management: Collaborate with Care Team Managers, Recruiters, and Trainers to achieve full staffing.

Training Compliance: Enforce training compliance and provide monthly reports.

Financial Management: Manage Census, LOA’s, Per Diem Rates, payroll costs, and EBITDA targets.

Budget Monitoring: Support Care Team Managers with financial plans/budgets and ensure understanding of budgetary reporting.

Time-and-Attendance: Ensure accurate reporting by monitoring schedules and actual time worked.

Staffing Needs: Manage staffing needs, interviewing, placement, and training of Care Team Managers.

Performance Reviews: Provide feedback to Care Team Managers on semi-annual performance reviews.

Manage DSP leveling program and promote it in assigned locations.

Performance and Evaluation: In addition to evaluating your work performance you will be evaluated for the following work behaviors:

Quality of Work - Freedom from errors and mistakes, timeliness, accuracy and overall work quality

Planning and organizing - The ability to analyze work, set goals, develop action plans, utilize time efficiently and delegate work appropriately

Decision Making - The ability to make quality timely decisions

Education and Qualifications: Bachelor’s degree in human service preferred

Minimum of two (2) years’ experience of previous management or supervisory experience in

Strong computer skills and the ability to use office equipment including any BSLS systems

Proficient in reading and writing the English language

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

While performing the duties of the job, the employee must be able to move about the Beacon location or community 50% of the time and can bend, squat, stand, kneel, push, pull, walk, and reach above shoulder height. The employees will operate a computer and other office productivity machinery, such as a copy machine and computer printer. Ability to access, input, and retrieve information from the computer and use information technology systems as noted above.

Complete laundry services that include sorting, washing/drying, and folding. Provision of personal care to individuals served, transferring individuals from bed to chair, chair to standing, sit to standing that requires the strength to assist lifting up to a 250-pound individual.

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish administrative data and figures. Ability to make general visual observations of facilities or

structures, for safety inspections and hazard identification.

Proficiency in speaking, reading, and writing the English language is required.

This is a full-time on-site position requiring regular rotation between Beacon locations within the assigned caseload.

While performing the duties of this job, the employee regularly works in a typical home setting or in the community at various stores, restaurants, entertainment venues, etc. Universal precautions are required to minimize the risk of infections.

Work sites may include locations that are not barrier-free. Travel: This position requires up to 80% of day travel.

AAP/EEO Statement: It is the policy of Beacon to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public

assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Beacon will provide reasonable accommodation for qualified individuals with disabilities.

Beacon locations, and that you may be scheduled to work at any time or day of the week, including holidays, and that you may be assigned to work at different locations as needed.