Dispatcher - Weekend Shift

Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.
Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.
Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment.
Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.
Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.
Stays informed of all Department regulations, memorandums, policies and procedures.
Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.
Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department's operations.
Provides general campus information to the public via telephone inquiries.
Proficiency utilizing a computer with Microsoft Word, Excel, PowerPoint, Outlook, and Teams software;
Skill in multi-tasking-coordinating simultaneous mental, manual and visual activities;
Skill in communicating using two-way radio and telephone equipment;
Skill in operating a variety of communication equipment effectively;
Ability to exercise total discretion in managing sensitive and confidential information;
Ability to work with minimal supervision;
Strong commitment to customer service.

High School Diploma or GED
Documented work experience within a service-oriented organization (preferred)

The Dispatcher position requires the physical stamina to sit for extended periods of time and be able to focus on information coming in from multiple sources including phone calls, officer's radio calls, emails, and direct information from officers or department leaders. Work may be done separately or with other Security Dispatchers under the direction of the Communications Lead, Shift Lieutenant, or Armed Security Officer-Lead.

This position requires shift work. While the position will have a primary shift assigned, they may be required to work holidays, weekend, and/or after hours for special events hosted on university properties. Note: The essential job functions and associated qualifications contained in this document describe the general nature and level of the work performed. The tasks and procedures involved in the performance of the essential job functions may vary from day-to-day. The University of Tulsa is a student-centered research university that cultivates interconnected learning experiences to explore complex ideas and create new knowledge in a spirit of free inquiry. Guided by our commitment to service and inclusion, we prepare individuals to make meaningful contributions to our campus, our community, and our world.
Affirmative action and equal employment opportunity are integral parts of the University not just because they are legally mandated, but because we recognize that the present and future strength of the university is based primarily on people and their skills, experience, and potential. The University does not discriminate in access to, or treatment or employment in, its programs and activities on the basis of race, color, age, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, veteran status, disability, genetic information, ancestry, or marital status.