Part-Time Front Desk/Client Service Rep

Animal Emergency Clinic of the High Country is Hiring a Veterinary Receptionist!

Role: Client Service Representative (CSR)

Status: Part-time, with potential for full-time

Schedule: Second shift. Weekends and holidays are required.

Financial Rewards that Grow with You: Flexible compensation, 401(k) matching & Roth Retirement Savings Plan, 529 Savings Plan, tuition support for eligible full-time employees, and referral bonuses help support your financial goals.

Wellness & Peace of Mind: Paid time off, pet care discounts, free or discounted lab work for employee pets, a pet food discount program, and additional health and wellness benefits for eligible full-time employees help support life both inside and outside the clinic.

Quarterly Team Rewards, professional development opportunities, continuing education support, and a uniform allowance give you opportunities to learn, grow, and be recognized for your contributions.

Lifestyle Perks You'll Appreciate: An Employee Assistance Program, employee discounts, and the opportunity to build your career in a 24/7 emergency veterinary environment.

Animal Emergency Clinic of the High Country is looking for a compassionate and professional Part-Time Client Service Representative to join our busy 24/7 emergency veterinary team.

As one of the first points of contact for our clients and patients, you'll play an essential role in helping the clinic run smoothly while supporting pet owners during some of the most stressful moments they may experience. This position primarily works evenings, nights, weekends, and holidays, when compassionate and dependable client support matters most.

Meaningful work helping pets and their families when they need support most

A fast-paced 24/7 emergency veterinary environment where every shift is different

A collaborative role working closely with doctors, technicians, and support staff

The opportunity to build valuable veterinary client service experience

A part-time position with the potential to grow into a full-time role

Serve as a first point of contact for clients and patients arriving at the clinic

Answer and manage incoming phone calls

Process payments and accurately handle cash and credit transactions

Enter and manage client and patient information in the clinic's computer system

Scan, organize, and maintain medical documents

Communicate closely with doctors and veterinary technicians on the clinic floor

Help keep front-desk operations organized and running smoothly

Provide calm, compassionate support to pet owners during stressful and emotional situations

Collaborate with the medical team to help create a supportive experience for every client and patient

A professional and compassionate approach to client service

Reliability and availability to work evenings, nights, weekends, and holidays

Comfort using computers and learning new systems

Confidence handling payments and financial transactions accurately

A genuine desire to support pets and the people who love them

The opportunity to make a meaningful difference during some of the moments pet owners need support most

Daily collaboration with veterinarians, veterinary technicians, and support staff

Opportunities to strengthen your veterinary knowledge and client service skills

The potential to grow from a part-time position into a full-time opportunity

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• Tuition Support Program (full-time only)
• Referral Bonus Program

Health insurance, including medical, dental, and vision (full-time only)

Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)

Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service

Pet food discount program

Quarterly Team Rewards Bonus Program

Six paid holidays (full-time only)

Employee Assistance Program

If you're looking for a meaningful client service role where compassion, teamwork, and professionalism matter, we'd love to hear from you. Join Animal Emergency Clinic of the High Country and help us care for pets and support their families when they need us most. Diversity, equity, inclusion, and belonging are core values at Animal Emergency Clinic of the High Country and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world.