Head of Programme Management

Our renowned portfolio of companies, including Acara Solutions, Acara Solutions India, Broadleaf Results, Lume Strategies, TalentRise, and Viaduct, delivers tailored talent solutions, workforce management, IT services, and more to meet the ever-evolving needs of our clients. We are committed to driving meaningful impact through advancing social justice, promoting community engagement, and fostering economic empowerment in the regions we serve. Our mission is to build a global network of skilled, passionate professionals like you, empowering your growth and success every step of the way.
Full benefits package that includes health insurance, health savings account, dental insurance, disability insurance, life insurance, vision insurance, and 401(k).
Flexible work options available; Monday - Friday, 8:00 am to 5:00 pm

We are seeking a dynamic and customer-focused Onsite Program Coordinator to oversee Acara's staffing operations at a client site. This role is responsible for the full lifecycle of staffing - including recruitment, employee management, supplier relations, and customer satisfaction - while ensuring compliance with company policies and customer requirements. As the primary point of contact for the client and contract employees, you will play a vital role in service delivery, workforce management, and operational excellence.
Develop and execute a customer service and staffing plan aligned with contract terms, client expectations, and company standards
Foster and maintain strong client relationships to promote customer satisfaction and identify opportunities for account growth.
Oversee daily administrative functions including personnel administration, payroll, billing, reporting, and quality compliance activities.
Manage interactions with associate suppliers, including selection, onboarding, and performance management.
Ensure compliance with internal security programs and external customer regulations (if applicable).
Track and meet key performance metrics and benchmarks as defined by the Company.
Provide timely and accurate reporting on staffing activities, financials, and operational issues to both the client and corporate leadership.
Administer Vendor Management Systems (VMS) such as Fieldglass; manage job requisitions, candidate submissions, and documentation requirements.
Regularly engage with contractors to support retention, satisfaction, and performance goals.
Handle contractor lifecycle processes including orientation, assignment changes, and terminations.

Submit periodic reports to management as requested
Responsible for various other administrative and supervisory duties as directed by Company

3+ years of administrative support
3+ years of customer service
3+ years with Microsoft Excel and familiar with Microsoft Office Suite.

Bachelor's degree in Human Resources, Business, or a related field.
Familiarity with Applicant Tracking Systems (ATS) and Vendor Management Systems (VMS); Physical Demands, Work Environment, and Travel:
This role operates in a modern, hybrid work environment, utilizing technology such as laptops, video conferencing tools, cloud-based applications, and collaborative platforms. Flexibility for remote work is supported, while in-office settings may still involve the use of standard office equipment like computers, telephones, and printers.
Occasional domestic travel may be required to represent the company, based on business needs.

Depending on the role, additional industry-specific skills testing may also be necessary prior to placement
We consider all qualified applicants for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected characteristic. We encourage and welcome applications from diverse candidates, including those with disabilities. Accommodations are available upon request for individuals participating in all stages of the selection process.
The compensation rage provided represents our good faith representation of the high and low pay range for this position.