Service Concierge Customer Support Position

Concierge Position
The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager.
Demonstrates excellent customer service, including telephone etiquette skills
Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
Screens visitors entering the community
Administrative Duties

Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
Delivers packages to appropriate person/department following community policy
resident directory, door check sheets, associate phone list, call in sheets)
Enters resident maintenance requests in TELs system
Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
Sales / Marketing Support

Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
Assists with Electronic Health Record (EHR) system as requested
Must enjoy serving seniors
Must demonstrate excellent customer service and hospitality
Must have good telephone etiquette
Must work efficiently and effectively with little to no supervision
Must be responsive to resident requests
Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our "people come first" approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents.