Seasonal Concierge/Customer Service

Concierge - The Little Nell
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America's most famous mountain town.
Inspired by place, united by purpose, defined by you, The Little Nell is a a Relais & Chteaux resort, consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in 'The Aspen Idea' - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America's 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation.
The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain.
For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City.
Position Summary The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.
Job Posting Deadline Applications for this position will be accepted until August 16, 2026.
Essential Job Functions/Key Job Responsibilities Recommend and book activities for guest's ability/skill level and interest Check guests in or out of hotel in accordance with procedures Record any guest complaints or problems and notify appropriate staff individuals Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet Coordinate with other departments daily needs or special requirements for all hotel guests Responsible for maintaining cash bank and for daily settling of cash bank Comply with all policies and procedures for the Concierge Department as well as Aspen One Assist in emergency and security procedures as directed by management Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand Other duties as assigned
Education & Experience Requirements High School Diploma or GED required, bachelor's degree preferred 1 year of concierge or customer service experience required Colorado Notary preferred
Knowledge, Skills & Abilities Intimate knowledge of local mountain, town activities and events in the area Knowledge of customer preferences and how to meet or exceed them Familiarity with hotel fire and safety procedures Familiar with hotel services, hours of operation Knowledge of daily functions, locations and times to assist guests with inquiries Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly Active listening and interpersonal skills to personalize the guest experience Ability to act professional in a fast-paced environment Strong attention to detail Ability to work effectively in team settings, contributing positively to group dynamics Ability to build and maintain relationships with local businesses Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
individually or with assistance (weight limits can vary according to position, but no more than 50)
Job Benefits This position is classified as a seasonal full-time position eligible for the following benefits: By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at View phone number on click.appcast.io.
Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.