Head of Client Support Services
$75k - $200kPohanka Of Salisbury
Join to apply for the Experienced Service Manager role at Pohanka Of Salisbury .
Pohanka of Salisbury is currently seeking a TOP NOTCH SERVICE MANAGER. Applicants must have a proven track record of success in customer retention, CSI, ESI, shop productivity, expense control, and departmental profitability. Applicants should be driven, goal‑oriented professionals who can motivate, train, develop, manage, and grow our service department to the next level.
Medical, Dental
Life and Disability Insurance
Paid personal leave
Paid holidays
Bonus programs
Ensure that customers receive prompt, courteous, and effective service.
Serve as a liaison between technicians and customers.
Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
Manage and hire technicians and service advisors.
Ensure customer has a positive dealership experience.
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
Spend quality time building relationships with the customers.
Prior experience as a successful service manager.
Technical automotive knowledge.
Demonstrated ability to manage others.
Time Magazine National Quality Dealer Award Winner.
Sports Illustrated AIADA All‑Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nation.
Distinguished Service Citation from the Automotive Hall of Fame.
Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided loyal customers with a variety of easy ways to meet their needs. We are interested in helping your career and adding to your resume.
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