Parts / Inventory Counter Sales

Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback— which guide everything we do.
As an Auto Parts Counter Professional, you will be responsible for assisting customers in locating, selecting, and purchasing auto parts and accessories. You will provide expert advice, excellent customer service, and ensure that the right parts are accurately identified, ordered, and delivered. The ideal candidate will have a solid knowledge of automotive parts, exceptional communication skills, and the ability to work in a fast-paced environment.
Customer Service
Greet and assist customers in person, over the phone, or online, providing information about auto parts and accessories.
Help customers identify the parts they need by asking questions and cross-referencing part numbers, vehicle models, and other specifications.
Provide recommendations for alternative parts, upgrades, or additional products based on customer needs.
Resolve customer complaints or concerns in a professional and efficient manner.
Parts Ordering & Inventory
Accurately enter parts orders into the system and ensure they are processed quickly.
Verify availability of parts and order out-of-stock items from suppliers as needed.
Assist in maintaining the inventory by organizing parts and keeping the parts counter stocked with the most commonly requested items.
Assist with restocking and organizing inventory in the warehouse, ensuring accurate labeling and proper storage.
Product Knowledge & Sales
Maintain up-to-date knowledge of automotive parts, accessories, and tools, as well as new products in the market.
Use product knowledge to upsell or cross-sell parts, accessories, and services to customers.
Conduct outbound calls to existing customers to promote new products, notify them of promotions, and build lasting customer relationships.
Stay informed about promotions, discounts, and company sales events to offer the best deals to customers.
Order Fulfillment & Shipping
Prepare parts orders for pickup or delivery, ensuring the correct items are included and packaged properly.
Assist in organizing shipments and deliveries to customers and repair shops as needed.
Administrative Duties
Process returns and exchanges in accordance with company policies.
Keep accurate records of sales transactions and inventory movements.
Assist in tracking sales goals and store performance.
Ensure that the parts counter area is clean, organized, and presentable.
Follow all safety protocols, including handling hazardous materials (e.g., chemicals, oils), and maintain a safe work environment.
High school diploma or equivalent

• 1–2 years of experience in retail or automotive parts sales
• Strong knowledge of automotive parts, tools, and accessories
• Excellent customer service, communication, and interpersonal skills
• Proficiency in using POS systems and inventory tools
• College coursework or certification in automotive or sales

Experience with inventory software or vendor systems
Customer Focus
Warehouse and retail environment
Health, dental, and vision insurance

• Flexible Spending Accounts
• Voluntary Life and AD&D Insurance
• Short-Term Disability (STD)
• Employee Assistance Program
• Paid time off (PTO), sick leave, and holidays
• Safety shoe reimbursement program
• Employee discount program for auto parts

Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. Texting Privacy Policy and Information:
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