Field Service Engineering
Abbott
Abbott seeks a Field Service Engineer II for its Diagnostics Division to install, maintain, and troubleshoot diagnostic instruments across the Greenville, NC territory. This remote, field-based role requires ensuring customer satisfaction, regulatory compliance, and reliable instrument performance that supports patient care decisions.
Responsibilities
Install, maintain, and repair diagnostic instruments to ensure optimal performance and compliance standards
Diagnose technical problems, document resolutions, and close service calls within defined timelines
Manage customer issues from resolution to escalation and build strong relationships
Plan service visits, maintain inventory, and support on-call and training coverage as needed
Meet service sales targets, cost of service metrics, and key performance indicators for assigned accounts
Requirements
- Bachelor's degree or equivalent relevant experience
- 2-5 years of engineering or laboratory technology experience
- Valid driver's license and ability to travel 25% within territory
- Strong troubleshooting skills with laboratory instrumentation
- Proficiency in computer applications and remote computing tools
- Effective communication and interpersonal skills
Compensation: $26.50–$53.00/hour
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