Head of Store Design & Project Management

Description We design and build retail store fixtures for leading brands—custom, project-based work that requires precise coordination among project management, design, engineering, sourcing, production, and installation to deliver on time and on spec. We are looking for an experienced Project Manager II to lead mid-to-large-scale projects from initiation through completion, ensuring each project meets client expectations for quality, schedule, scope, and budget.

You will serve as the primary point of contact for the client while coordinating cross-functional teams throughout the full project lifecycle. You will own project timelines, budgets, resources, risks, and stakeholder communication, keeping internal teams and external partners aligned from kickoff through final delivery.

This role requires someone who can see both the big picture and the critical details—an organized, proactive project leader who builds strong relationships, anticipates challenges, and effectively manages multiple priorities in a fast-paced, custom manufacturing environment.

Project Planning and Coordination Develop detailed project plans, including timelines, budgets, scope, resources, and milestones, ensuring alignment with organizational goals and client expectations.

Coordinate with various departments or teams to ensure project requirements are clearly understood and that resources are allocated accordingly.

Project Team Leadership and Collaboration Lead projects and collaborate with cross-functional project teams, providing guidance and support to ensure effective execution of project tasks.

Delegate responsibilities to project support team members and ensure tasks and expectations are clearly defined and communicated.

Client and Stakeholder Communication Act as the main project management point of contact for project execution on assigned projects for clients, stakeholders, and senior management.

Communicate project progress, risks, and issues to all stakeholders, ensuring transparency and effective decision-making.

Risk and Issue Management Proactively identify potential risks and issues that could impact assigned projects and develop mitigation strategies to minimize disruptions.

Address any challenges or roadblocks in the project, ensuring the team remains on track to meet deadlines and deliverables.

Budget and Resource Management Oversee project budgets, ensuring the project is completed within financial constraints.

Ensure that the project has the necessary materials to meet deadlines.

Scheduling and Time Management Develop, monitor, and adjust project schedules to ensure that all tasks are completed on time and within the project scope.

Ensure all project milestones and deadlines are met by closely monitoring cross functional teams progress and adjusting resources or timelines as needed.

Quality Assurance and Deliverable Management Ensure that all deliverables meet or exceed client expectations and quality standards.

Monitor project performance and take corrective actions when necessary to maintain project quality and integrity.

Maintain comprehensive project documentation, including status reports, timelines, budgets, and potential risk issues.

Prepare and present regular project status reports to senior management, stakeholders, and clients, highlighting progress, risks, and any issues.

Process Improvement Contribute to the development and refinement of project management methodologies, tools, and processes, incorporating lessons learned from previous projects to improve efficiency and performance.

Project Closure Lead the closure of projects, ensuring that all deliverables are completed, clients are satisfied, and all documentation is finalized.

Conduct post-project evaluations to identify strengths and areas for improvement for future projects.

Additional Duties Assist with the development of project coordinators and project managers, providing mentoring and guidance to support their growth.

Manage multiple projects simultaneously, ensuring that resources and timelines are effectively balanced.

Requirements Education: BA/BS in Project Management or related field. Experience Project Management Experience: A minimum of 3-5 years of experience in project management, with a proven history of successfully leading complex projects across various stages, from initiation to completion.

Experience managing projects within the fixture or related industry (e.g., retail construction, retail store fixtures, selling environments, etc.)

Project Leadership Minimum of 3-5 years of demonstrated experience in leading project teams, resolving conflicts, and driving team performance in a collaborative, results-driven environment.

Budget and Resource Management Hands-on experience in managing project budgets, ensuring that projects are completed within allocated financial resources.

Client and Stakeholder Management Experience working directly with clients, vendors, and other key stakeholders to define project scope, expectations, and deliverables.

Proven ability to manage client relationships, including resolving issues and ensuring client satisfaction throughout the project lifecycle.

Risk Management Solid experience in identifying, assessing, and mitigating project risks, ensuring that projects stay on track and meet business objectives.

Use of Project Management Tools Proficiency in using project management software (e.g., Microsoft Project, Projects, etc.) for planning, tracking, and reporting on project progress.

Change Management Experience in managing changes to project scope, schedule, or resources and ensuring effective communication and realignment with stakeholders.

Quality Assurance Proven experience in ensuring that projects meet quality standards and customer requirements, with an eye for detail and a commitment to high-quality deliverables.

Problem Solving and Decision Making Experience in identifying project challenges and implementing solutions to keep projects on track.

Ability to make data-driven decisions and adapt to changes in project scope, resources, and timelines.

Medical, dental, and vision coverage

Basic life insurance, voluntary life insurance (employee, spouse, and children), short-term and long-term disability insurance, critical care, and accident insurance

Nice Healthcare: An integrated primary care clinic that provides healthcare services from home, office, or a location convenient to you for a nominal co-pay. Company-paid basic life insurance (up to $25,000) and short-term disability insurance

Generous company contribution to Health Savings Accounts (HSA)

Paid time off (PTO) and holidays

Tuition reimbursement program

Chandler is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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