Head of Operations Management (m/w/d)

The incumbent is also responsible for ensuring accurate and secure operation of the cashier cages and miscellaneous count room on assigned shift, while providing excellent guest service. Implements and maintains policies and procedures that maximize the cashing of negotiable instruments and intra-departmental transactions on an assigned shift.
Daily supervision of Cash Operations.
Assumes responsibility for the cage operation in the absence of the Manager - Cage.
Responsible for control and account activities within the assigned shifts.
Monitors compliance with IGB regulations and adherence to company cage policies.
Promotes good customer relations and provides excellent customer response to complaints.
Process wire transfers and cash equivalents as outlined in the standard operating procedures.
Verification of bank deposit.
In an emergency Cage Supervisor may assist with the performance of the drop process but will not be able to buy the drop for that gaming day.
One (1) to five (5) years progressive cage management experience strongly preferred. Two plus (2+) years of casino experience required.
Additional Requirements (Licenses, Certifications, Testing, etc.):

Must maintain strict confidentiality relative to financial data and casino policies.
State and local tax laws, gaming laws and banking regulations.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint.
Principles of supervision, training, and performance evaluation;
Pertinent federal, state, and local laws, codes, and regulations.
Ability to use computer keyboard, telephone, coin machine, 10-key, computers, check encoder, microfiche, and microfilmer.
Communicate effectively with subordinates, coworkers, and management.
Motivate and direct the performance of subordinates.
Be flexible to work varying shifts and time schedules as needed.
This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
Interpret and explain policies and procedures.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. Hard Rock Casino Rockford is an equal opportunity employer and does not discriminate because of race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, age, disability, or genetic information.
Any job posting or information about careers at Hard Rock Casino Rockford is from 815 Entertainment dba Hard Rock Casino Rockford and you will work for 815 Entertainment as your prospective employer. This means your application is submitted to and reviewed solely by this location, who will make any hiring decisions. If hired, 815 Entertainment dba Hard Rock Casino Rockford will be your employer and is alone responsible for any employment related matters.