Auto Parts Counterperson / Sales & Customer Service

Automotive Parts Counter Clerk

At Morgan City Toyota, we're not just selling cars; we're building a team that's as passionate about service as we are about vehicles. As a new and growing, truly customer-centric business, we pride ourselves on offering competitive prices and exceptional service to our customers. For our employees, this means a dynamic and supportive environment where hard work is recognized, growth is encouraged, and fun is a key ingredient in our daily operations. We believe that when our team is happy and thriving, they naturally deliver the outstanding experiences our customers have come to expect, making Morgan City Toyota and the Buddy Automotive Group a rewarding place to achieve your career goals.

The Automotive Parts Counter Clerk plays a crucial role in ensuring the smooth operation of automotive parts sales and inventory management within a retail or wholesale environment. This position is responsible for providing exceptional customer service by accurately identifying and supplying the correct automotive parts to customers, technicians, and service personnel. The role requires maintaining organized inventory records, processing sales transactions efficiently, and assisting with stock replenishment to meet customer demand. The clerk acts as a knowledgeable resource, offering technical information and guidance on parts compatibility and usage. Ultimately, this position supports the overall success of the parts department by facilitating timely and accurate parts distribution, contributing to customer satisfaction and operational efficiency.

High school diploma or equivalent.

Basic knowledge of automotive parts and terminology.

Experience with point-of-sale (POS) systems and inventory management software.

Strong customer service and communication skills.

Previous experience working in an automotive parts department or related retail environment.

Familiarity with automotive repair processes and vehicle systems.

Proficiency with computerized parts catalog systems and ordering platforms.

Ability to lift and move automotive parts weighing up to 50 pounds safely.

Certification or coursework related to automotive technology or parts management.

Greet customers promptly and professionally, assessing their automotive parts needs and providing expert assistance.

Identify and locate automotive parts using catalogs, computer systems, and product knowledge to ensure accurate order fulfillment.

Process sales transactions, including cash, credit, and invoicing, while maintaining accurate records of sales and inventory.

Manage inventory by receiving shipments, stocking shelves, conducting regular inventory counts, and reporting discrepancies.

Collaborate with service technicians and other departments to ensure timely parts availability and resolve any order issues.

Maintain a clean and organized parts counter and storage area to facilitate efficient operations.

Provide technical information and advice on automotive parts, compatibility, and installation when requested.

The required skills enable the clerk to efficiently identify and locate automotive parts, ensuring customers receive the correct items promptly. Strong communication and customer service skills are essential for understanding customer needs and providing clear, helpful information. Proficiency with POS and inventory software supports accurate transaction processing and inventory tracking, which are critical for maintaining stock levels and minimizing errors. Preferred skills, such as familiarity with automotive repair and parts catalog systems, enhance the clerk's ability to assist customers with technical questions and streamline ordering processes. Physical stamina and organizational skills contribute to maintaining a well-stocked and orderly parts counter, supporting overall operational effectiveness.