Head of Operations & Business Management

Job Description Position Summary The Operations Director sets the tone for the entire center's team member culture and family experience. This role is directly in charge of all sales and daily business operations with the ultimate goal of reaching capacity within the center and achieving the optimal operating model. This role is responsible for maintaining an up-to-date roster of Behavior Technicians (BTs) and their deployment and compliance status, determining staffing needs, maximizing BT utilization, and managing daily scheduling changes to limit overtime and non-billable hours. The Operations Director will lead BTs by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. The Operations Director's responsibilities fall into six main categories: Customer Service, Team Member Satisfaction and Retention, Center Appearance/Maintenance, Daily Operations, HR/Compliance, and Center Growth.
Provide excellent customer service and champion Life Skills Autism Academy's growth

Work with the Facilities and Purchasing departments to promptly address all issues as they arise within the center and coordinate necessary maintenance.
Ensure center is meeting all compliance/credentialing standards (JCAHO, BHCOE).
Assist in hosting center events (activity days, birthdays, anniversaries, graduations, etc.).
Manage the schedule of all team members and clients within the center, as well as the operating metrics of the center.
Coordinate with Recruiting Department to ensure alignment with our staffing needs while taking new clients and turnover into account.
Track all daily operations metrics on the appropriate shared spreadsheets.
Address any professionalism concerns and issue Performance Improvement Plans and Disciplinary Action Forms to team members as needed.
Schedule and manage non-billable Behavior Technician hours to stay within budget.
Assist with coordination of training and compliance needs.
Work with in-home operations to find coverage for clients or help facilitate team member and client transfers, as needed.
Collect Behavior Technician resignation letters, performance improvement documentation, and termination letters, as needed, to accurately document reasons for BT offboarding.
Secure all Life Skills Autism Academy equipment and property from department BTs, including but not limited to, iPads and therapy equipment.

Manage payroll and billing accuracy via daily reviews to ensure documentation is being submitted properly and schedules match the submitted documents.
Provide day to day administrative support in the LSAA Center, such as greeting clients, placing supply orders, faxing, filing, etc. Rate $65,000 -75,000 plus bonus
QualificationsEducation Bachelor's degree or equivalent experience
Work Experience

• 4+ years of customer service experience required
• 5-8+ years of managing 20+ staff strongly preferred
• Equipment and Technology Requirements

Laptop or Desktop computer skills
G Suite (Gmail, Drive, Docs, Sheets, Google Meet)
Microsoft Office Suite (Word, Excel)
Ability to use computers and computer/software programs.
Proficiency in PC software, especially spreadsheet programs;
Extensive experience managing team member performance and leading a team;
Ability to build rapport with team members, explain complicated information in an approachable and easily understood manner, effectively handle challenging conversations, and represent the LSAA brand.
LSAA's office hours are Monday through Friday from 8:00 AM – 4:30 PM.
Additional time or flex schedules may be required to complete the above work or meet company objectives.
This role will require sitting while doing office tasks as well as walking and standing while performing BT duties. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. Life Skills Autism Academy reserves the right to amend this job description at any time, with or without written notice.