Customer Service Officers

BitGo Prime Client Services AssociateBitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide.BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. Founded in 2013, BitGo pioneered the multi-signature wallet and is the first digital asset company to focus exclusively on serving institutional clients. Active in both centralized and decentralized finance, BitGo offers market leading trading, lending, and borrowing services through its prime brokerage services and acts as the custodian for WBTC, the leading global stablecoin for Bitcoin. In 2020, BitGo launched BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes approximately 20% of all global Bitcoin transactions, and supports over 600 coins and tokens. BitGo provides the security and operational backbone for more than 1500 institutional clients in 50 countries, including many regulated entities and the world's top cryptocurrency exchanges and platforms. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.The BitGo Prime team is a dynamic, high performing group that provides critical operational service to our institutional trading, lending, and borrowing clients in partnership with our Trust custody and compliance entity; global account managers and salespeople; Our extended unit consists of a diverse group of trading, lending, and KYC/AML professionals with extensive backgrounds in traditional and crypto-finance, including front, middle, and back office.The Prime Client Services Associate will be responsible for managing business operations for BitGo Prime's digital asset trading and financing services.RESPONSIBILITIES:Manage BitGo Prime's trade and settlement workflows including trade entry, asset transfers, reporting and reconciliation.Collaborate with Prime's business team to maintain optimal funding across various trading venuesFirst line of support for trading or financing operations related enquiriesLead process improvements, identify gaps, recommend improvements and automationSupport testing efforts for all enhancements of proprietary systemsProduce daily, weekly and monthly reporting for internal and external stakeholdersAssist the Sales and Client Services team with on-boarding new counterpartiesIdentifying operational risks, introduce operational controls and document policies & proceduresCollaborate closely with the product/engineering team to improve our products and servicesDevelop and maintain relationships with clients, exchanges, liquidity providers and third party providersStay up to date about market trends, opportunities, risks and new projects, with a passion for the digital asset industrySKILLS AND EXPERIENCE:BitGo is looking for people who are passionate about their craft, take full ownership for their work and projects, and believe in transparent and collaborative culture with the goal of making BitGo successful.Incredible attention to detail and organizational skillsAble to effectively interact with others in a pleasant, professional mannerStrong analytical skills and ability to understand assets flows and proceduresMust have previous middle or back-office experience in a financial services Trading, stock loan, FX experience is a plus.Experience managing and interacting with clients is a plusComfortably manage competing priorities in a fast-moving, dynamic start-up environmentHands-on Excel or Google Sheets experience; macro programming exposure is a plusGenuine interest in financial services and cryptocurrency; We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world's financial markets.Cryptocurrencies are the most disruptive change the financial services industry has seen in years.