Front Desk Receptionist - Overnight

Front Desk Agent USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Amongst all of the sights and sounds, the USC Hotel offers a modern and convenient place to unwind, with 240 spacious, comfortable guest rooms and over 15,000 square feet of flexible event space. Owned and operated by the University of Southern California, and the site of a recent multi-million dollar renovation, the hotel features luxurious fabrics and artwork depicting the storied traditions of USC. Additional renovations, which include the restaurants and kitchens, are in the planning stage.

We are seeking a Front Desk Agent to join our rapidly growing team.

As guests check into or out of the Hotel, they will rely on our front desk team to provide them with efficient and accurate information, in a friendly and respectful manner. As the Front Desk Agent, you will continue to provide exceptional customer service. We constantly strive to provide the best USC experience, and we hope that you can help us continue to exceed our guests' expectations.

This position will include overnight Night Audit shifts. Night Audit shifts receive a $2.00/hour pay differential.

Assign room keys, assist guests, complete registration cards, and provides other assistance as needed. Place guest and room information in the appropriate front desk packets and communicate information to the appropriate hotel personnel. Review accounts and charges with guests during the checkout process.

Assist in pre-registration and blocking of rooms for reservations. Work closely with the housekeeping department, and coordinate room status updates by notifying the department of all check outs, late checkouts, early check-ins, special requests, and day use rooms.

Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures. Perform cashier responsibilities (i.e. bill and invoice settlement, post charges to the guest accounts, and perform foreign currency exchanges).

Answer inquiries pertaining to hotel services and amenities, area dining, entertainment, and travel directions.

Assist with incoming calls through PBX console in a polite and professional manner using standard phraseology and routing to the right department, guestroom, meeting room, or facility. Use proper telephone etiquette. Handle all in-house calls and communicate guest comments, complaints, and requests to the appropriate and managers.

Report any unusual occurrences or requests to the assistant manager or manager on duty.

The University reserves the right to add or change duties at any time.

Minimum Education: High school or equivalent.

Combined experience/education as substitute for minimum education.

Minimum Field of Expertise: Customer service.

Preferred Education: Bachelor's Degree.

Preferred Experience: 2 years of experience in Hospitality and/or Hotel customer service.

The hourly rate range for this position is $22.79 - $28.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at View phone number on click.appcast.io, or by email at View email address on click.appcast.io . Inquiries will be treated as confidential to the extent permitted by law.

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