Pension Claims Processor

At Securian Financial, we are committed to providing exceptional service and delivering on our promises to customers, beneficiaries, employers, and business partners. As a Claims Examiner, you will investigate, evaluate, and adjudicate claims while balancing accuracy, timeliness, compliance, risk management, and customer experience. Successful candidates are analytical, detail-oriented professionals who communicate effectively, exercise sound judgment, and leverage a variety of communication methods to support customers, gather information, and resolve claims efficiently while delivering a positive and compassionate customer experience.

Investigate, evaluate, and adjudicate claims in accordance with policy provisions, regulatory requirements, and company guidelines.

Analyze claim information to determine coverage eligibility, benefit amounts, beneficiary entitlement, and claim validity.

Gather and review information from customers, beneficiaries, employers, healthcare providers, funeral homes, and other internal and external partners.

Communicate claim requirements, status updates, decisions, and next steps in a clear, timely, and professional manner.

Proactively utilize phone, email, and written correspondence to support customers and facilitate timely claim resolution.

Recognize opportunities where a direct conversation can improve understanding, reduce customer effort, and create a more positive customer experience.

Maintain thorough claim records that support quality reviews, audits, regulatory requirements, and potential litigation.

Ensure claim decisions, documentation, and payments are accurate, complete, and compliant.

Partner with legal, medical, and investigative resources when additional expertise is needed.

Contribute to process improvements, team initiatives, and special projects as assigned.

Support workload continuity by assuming responsibility for in-progress claims during team transitions, ensuring uninterrupted service for customers.

2+ years of customer service experience.

Commitment to providing a high-quality customer experience.

Knowledge of employer-sponsored life insurance, waiver of premium, accelerated death benefit, or related insurance products.

Experience adjudicating insurance claims.

Experience working in administrative, claims, or workflow management systems.

Experience building positive relationships with customers, business partners, and other stakeholders.

Proficiency with Microsoft Outlook, Word, and Excel.

Curiosity and willingness to learn and leverage AI-enabled tools to improve efficiency, decision-making, and the customer experience.

The internal title for this role is Customer Benefits Payments Sr Rep or Customer Benefit Payments Specialist. Candidates considered for the Specialist level should have prior claims examiner experience or comparable, significant experience in a related area.

More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team.

At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian.

Securian’s flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.

Holidays: Securian provides nine company paid holidays.

Company-funded pension plan and a 401(k) retirement plan:
Securian’s 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. Health insurance:
From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

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In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at View email address on click.appcast.io, by telephone View phone number on click.appcast.io (voice), or 711 (Relay/TTY).

Securian Financial is a drug-free workplace.

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