Network Support / Service Desk

Job Description
Job Description Description:
Job Summary

The Network Administrator will ensure reliable and effective data and network infrastructure services through installation, monitoring, maintenance, support, and optimization of all server and network hardware and software. The Network Administrator will analyze and resolve high-level network hardware and software problems in a timely and accurate fashion. Responsible for gathering requirements, design solutions, and planning and executing implementations using best practices and standards. The Network Administrator has the expertise to enhance the existing network design, implement additional network elements and provide ongoing support and maintenance, including all analysis tools and monitoring.

Supervisory Responsibilities

None

Duties and Responsibilities
Comprehensive knowledge and experience in Cisco Call Manager (CUCM/Unity).
Experience in IP & VoIP networking, data communications and systems engineering with an understanding and experience dealing with multi-service IP networks, data network strategies, multi-vendor equipment and network protocols.
Extensive knowledge and experience understanding industry best practices on network architecture and engineering experience in a robust network, product/service and system design, security, and implementation strategies.
Effectively diagnose and troubleshoot high-level computer malfunction relating to faulty hardware, software, server and/or network.
Implement, maintain and oversee converged Voice, Video and Data networks.
Communicate effectively regarding maintenance of networked technologies.
Implement quality control procedures to improve uptime of network and server devices.
Create and maintain documentation of network architecture and standards.
Manage Cisco Call Manager, Unity and Emergency Responder Servers and applications.
Coordinate with the other teams to establish and maintain network systems.
Coordinate with network team and other teams to design and implement automated deployment and maintenance technologies.
Provide network support, including installation of network hardware, software, systems documentation, and training.
Perform networking changes and updates while maintaining proper change management documentation and controls.
Lead special technology projects as required.
Requirements:
Required Skills and Abilities

Preferred CCNA Certification
Experience with Cisco Unified Communication Manager
Detailed knowledge of networking technologies and components
Cisco and Cisco Meraki experience preferred
Knowledge of PowerShell or other scripting languages
Experience using automated deployment and maintenance technologies
Familiarity with load balancers
Strong written, verbal and collaboration skills.
Excellent verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Excellent time management skills with a proven ability to meet deadlines.
Strong organizational, communication, and interpersonal skills. Excellent organizational skills and ability to manage multiple tasks and competing demands.
Ability to work in a fast-paced, demanding environment.
Strong attention to detail, good common sense including excellent judgement and decision-making capabilities.

Physical Requirements
Extended viewing of computer screen.
Sitting for extended periods of time.
Normal office environment with little exposure to excessive noise and temperature changes.
Education and Experience

• High school diploma or equivalent. (Associate’s degree preferred)
• 1+ years of experience as a Network Administrator.
• 1+ years of experience in Cisco Call Manager
• 3+ years of Desktop Support experience. (preferred)
• Helpdesk/Ticketing systems.
• Preferred CCNA Certification.