Customer Service Officers

Job DescriptionADP is hiring a Lyric HCM Client Service Consultant II.Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?In this role, you will serve as ADP's front-line for solving client challenges -- including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. But don't worry, our top-ranked training will help to set you up for success!To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. Not only can you find a career here but friendships that last in a company that values inclusion.To learn more about Client Services at ADP, watch here: You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.TO SUCCEED IN THIS ROLE:Required QualificationsPrior client service or systems integration experience.Experience noted above, ORMilitary experience We recognize and appreciate the unique talents and experiences Veterans bring to the table. BONUS POINTS FOR THESE:Job RequirementsYOU'LL LOVE WORKING HERE BECAUSE YOU CAN: Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast-paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Hourly