Automation Systems Engineering

Senior Systems Engineer - Observability & Resilience

We're refining our Observability and Resilience team that architects and scales intelligent observability patterns across Cox Automotive ; This isn't traditional monitoring-we create, curate and govern patterns that make it efficient for our engineering organizations to be observable and resilient. This is a ground-floor opportunity to transform the team from implementers of monitoring into technology leaders, true experts in their trade with deep relationship with our engineering organizations.

We are seeking highly skilled system engineers for the observability and resilience team. Individuals should be well versed in a variety of technical infrastructure and engineering capabilities and keenly focused on understanding and improving observability and resilience. We are focused on AI, automation and determined to continuously drive efficiencies in our incident response.

This individual should be focused on establishing spec driven standards for operations generally and for observability specifically. You will form strong relationship with our engineering teams and build, curate and champion effective patterns for observability adoption.

We currently work with Cloudwatch, New Relic, Solarwinds, Splunk and rely heavily on Pager Duty and Service Now ITOM for ingestion. We are seeking thought leaders, owners, developers, enablers - emphasis on back end, adoption and user experience.

It is our vision to transform the team from implementers of monitoring to technology leaders; We will be experts in our tools and drive innovation and adoption.

You will develop and own relationships with engineering teams. You will ensure that our key assets are fully observable and you will help develop automated responses to common issues driving down the time to notice an issue, and crushing the time between recognition and resolution using innovative capabilities.

For the first time, we can specify how the operations harness is to be used while software is being developed. We are seeking a skilled and detail-oriented IT Monitoring Engineer to join our team. In this role, you will leverage tools such as ServiceNow ITOM, SolarWinds, and New Relic to ensure seamless monitoring and automation of our IT infrastructure. You will be responsible for administering monitoring tools, writing synthetic testing scripts, automating alert responses, and documenting monitoring solutions. Develop and own relationships with engineering teams

Ensure that our key assets are fully observable

Establish spec-driven standards for operations and observability

Experiment with new approaches to observability, monitoring, and alerting

Define what modern observability and response engineering looks like for our organization

Bachelor's degree in a related discipline and 4 years' experience in a related field. or 16 years' experience in a related field

Focus on Service Now ITOM, Discovery, CSDN as the hub of observability and reactivity.

Professional experience optimizing the integration and flow of monitoring and ITIL systems.

Hands-on with enterprise tooling such as CloudWatch, New Relic, SolarWinds, Splunk, PagerDuty, and ServiceNow ITOM-as a builder and integrator

Professional experience with writing synthetic tests in Python, Ruby or JavaScript for Playwright Puppeteer or Selenium.

Experience building internal platforms , developer tools, or automation that scales

Git/version control and CI/CD pipeline experience

Track record eliminating toil through intelligent automation

Production ownership experience (on-call, incident response, observability)

Strong technical writing including high and low-level diagramming techniques

You will create and develop key relationships with our engineering teams. AI at the Forefront: Work with cutting-edge LLM technology to solve real production and observability problems.

Spec-Driven Operations: For the first time, we can specify how the operations harness is to be used while software is being developed. Help define that standard.

seven paid holidays throughout the calendar year; EOE, including disability/vets