Head of Operations & Business Management
Transcend Solutions
Operations Manager / eCommerce Fulfillment Specialist
Monitor and manage daily fulfillment operations ensuring timely and accurate delivery of our client’s .Analyze order data across the business and partner systems to detect and address inaccuracies and risks, proactively manage exceptions and their resolutions, and maintain an accurate picture of all orders in the pipeline.
Partner cross-functionally with business, supply chain, customer support, and technical product teams to address customer, logistical, technical, and payment-related issues.
Identify customer pain points across the product delivery & installation lifecycle and drive process improvements and technical product development to enhance customer experience.
Develop & own volume forecasting for our logistics partners for capacity planning purposes.
Measure & develop key performance metrics to maintain operational excellence and identify strategies for improvement.
4+ years relevant experience in fulfillment or eCommerce business operations
Experience with Alteryx & Tableau software is a strong advantage
High volume eCommerce order management experience preferred
Contract
Analyst, Management, and General Business
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Vacancy posted 16 hours ago
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