Parts Associate / Retail Counter

The Parts Counter Associate serves as the primary point of contact for customers and technicians seeking parts for vehicles and equipment. This role is responsible for identifying and sourcing parts, providing knowledgeable recommendations, processing orders and returns, managing inventory accuracy, and ensuring a smooth, efficient, and customer centric experience at the counter, by phone and via email.

Monday - Friday: 9 AM to 5 PM (Saturday rotation as needed)

Greet and assist retail customers with their purchases
Identify and troubleshoot correct parts for customers
Look up and price wreck estimates for both internal and external customers
Process all special orders and back-order parts that need to be invoiced and delivered or shipped to customers
Help suggest and recommend new parts to stock and communicate new trends or changes in buying habits of customers
Help with housekeeping throughout the parts department when needed, but specifically with the retail counter, will call, and front customer display areas.
Help with keeping the display area stocked and appealing to the customer
Handle and process all warranty requests for company policies and procedures
Process all "cash" transactions completely and accurately through the cash register when the cashier is not available
To help and support our OPS force with ID's, parts, wreck estimates, quotes and processing parts order for customer delivery or pickup
Knowledgeable about parts and able to use the parts catalogues

• High School diploma or equivalent. Proficient with Microsoft Office Programs
• Truck Country® / Stoops Freightliner-Western Star Offers:
• Bonus Opportunities

Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., McCoy Group, Inc. and its affiliated companies are Equal Opportunity Employers and take affirmative action to employ and advance in employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.