Network / Helpdesk Support

Network Specialist III

Position Type: Full-Time

Salary: $63,456 to $63,456 Per Year

Campuses: Bell, Gist, LebLanc, Plane, Henley, Hightower, Lychner, Stiles

Office Location: contingent upon further discussion.

Primary Purpose: Perform complex computer system support work which involves installing, configuring and supporting an organization's local area network (LAN) and network computer systems. Maintain network hardware and software.

Qualifications

Associate’s degree from an accredited college or university in computer science, management information systems or related field.

Two years full‑time wage‑earning network support experience.

Each year of experience in excess of the required two years may be substituted for thirty semester hours from an accredited college or university on a year‑for‑year basis.

Technical or trade school courses in computer science or management information systems may be substituted for semester hours from an accredited college or university on a year‑for‑year basis.

Personal technology that will enable the completion of job duties and responsibilities when working remotely.

Knowledge of, and ability to work with, computers, operating systems, networks and install application software. Knowledge of Windows, Linux/Unix is preferred.

Knowledge of network communication and protocols.

Skilled in the installation of network and computer (desktop/server) hardware.

Ability to distinguish between hardware and software problems in computer and network systems.

Effective communication skills and ability to assist employees in the use of computer equipment and software.

Ability to work under minimal supervision.

Responsibilities

Travel to Windham campuses to perform computer system support and network management functions as needed and/or assigned.

Install, configure and troubleshoot computer hardware and software.

Monitor and solve information technology incidents.

Assist users in changing passwords, utilizing appropriate software and accessing network services and resources; troubleshoot user account issues.

Assist with installation, configuration and troubleshooting of LAN components such as routers, hubs, switches, and servers.

Provide assistance with computer operations and recovery from equipment failure and problems.

Ensure hardware setups, networks, and operating systems are maintained properly.

Assist in automation of routine system management functions such as backups, printer selections and server reboots.

Participate in the development of Help Desk "How To" and procedures manual.

Perform other duties as assigned.

Work Conditions
Mental Demands: Ability to communicate (verbal and written), instruction, verbal reasoning, data compilation, policy interpretation, concentration, memorization, organization, analysis, emotional control, confidentiality, work with frequent interruptions.

Physical Demands: Perform full duties of position, lift & carry less than 31 pounds, walking, sitting, standing, climbing stairs and ramps, kneeling, stooping, reaching, hearing (with aid), visual acuity, speaking, travel by car, van, or airplane, driving of car/van, distinguishing colors, occasional prolonged and irregular work hours.

Environmental Demands: Work inside and outside, noise, radiant/electrical energy, work alone or with others, around machines with moving parts, potential exposure to microwaves, hot and cold temperatures, dust, cleaning chemicals.

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