Customer Service Officers

Position Title: Client Service Specialist- Personal Lines
Location: Hybrid Fort Lauderdale Office - Fort Lauderdale, FL 33301
Salary Range: $47,500.00 - $80,000.00 Hourly
Salary Range $47,500.00 - $80,000.00 Hourly

Client Service Specialist - Personal Lines | Fort Lauderdale
Why Join Marshall+Sterling?
As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most so they can move forward with confidence. Innovation is not optional here it's imperative. Collaboration is at our core, because we know we are stronger together across teams, with our clients, and in the communities we serve. At Marshall+Sterling, youre not just joining a company youre joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
This role will be located in Marshall+Sterling's Fort Lauderdale office .
We are seeking a licensed and client-focused Client Service Specialist with strong communication skills and a passion for delivering top-tier service in the insurance industry. This role is perfect for a proactive professional who holds a Property+Casualty Insurance license and thrives on building strong client relationships, ensuring policy accuracy, and contributing to account retention and growth. You will play a key role in supporting clients in either personal or commercial insurance, collaborating with internal teams to provide a seamless service experience.
Provide superior service & serve as the point contact for our insureds

Underwrite individual risk situations to ensure that they meet our agency standards and those of the insurance companies we represent
Make individual policy placement decisions based on the needs of the customer, our Agency and the Companies we represent
Manage all account transactions including but not limited to endorsements, binders, cancellations & correspondence.
Review policies for accuracy and completeness and updating agency management system in accordance with workflow procedures
Secure applications from Account Manager or Sales Executives for all coverages including price quotations and comparisons for the companies we represent
5+ years of Personal Lines Experience
~ All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more!
Employee Stock Ownership Program
Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the companys success.
No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.
For more information on our culture and benefits, please visit us at : Careers | Marshall+Sterling
47500-80000 Hourly Wage