Head of Product & Customer Experience

Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately to apply advances in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even imagine yet.

Our diverse teams come from all over the world to design, test and build our dynamic fleet of robots, mechatronic systems and pack automation solutions. Having our offices, labs, test floors and factories all co-located means that we can design the hardware, write the code, test, build and watch it all come to life. Current advancements are underway in autonomous movement and mobility, artificial intelligence and machine learning, manipulation, simulation, robotic management software, predictive analytics, and much more.

The Amazon Robotics Supply Chain provides strategic sourcing for a portfolio of robotic technologies and is responsible for delivering new products by enabling the right suppliers and technologies, and getting the right materials at the right cost to the right place at the right time to support our network of global fulfillment and transportation solutions. It is a fast-paced operation that works cross-functionally with teams across Amazon and is driven by data and metrics.

We are seeking Robotics Supply Chain New Product Lead - Tech tackle to most critical, technologically advanced products at Amazon. They manage their products from concept, through development, to scaled deployment. They work with senior product and engineering leaders to drive appropriate trade-offs between commercial vs. technical constraints, risks and goals. Within the robotic product they lead, they must be able to drive the multiple advanced technologies and commodities, driving a clear path to production.

While it varies by group, this expertise includes an understanding of the technologies and architectures of the robotic products and key commodities that make up the robotic products, including the technology’s development and integration strategy and trajectory, both within Amazon and its wider position in the business and industry. This role will contribute to technical strategies and decisions, with contributions that balance technical and business requirements, to help drive engineering teams toward scalable products that achieve Amazon’s cost targets.

The RSC New Product Lead - Tech is a trusted subject matter expert, consulted by teams above and below. They clearly communicate with direct and indirect stakeholders, advocating for commercial opportunities at the Director level and above. They contribute to strategic documents for aligning goals with cross-functional teams, own reporting on forecasting and planning the business impact of each opportunity, and regularly report on the status and impact of their contributions. The leader will have a proven background in Robotics automation, global supplier management and new product introduction on the development and scaled production of advanced technology. The successful candidate for this position will be experienced working with cross-functional leaders from product, engineering, manufacturing, and field operations. They are self-managing, have a high sense of urgency and driven to achieve product development and deployment. Support the product development process by working across cross-functional supply chain teams focused on supplier management, supply chain design, sourcing, logistics, and supply chain execution for robotics products from concept through scaled deployment.

Serve as a key point of contact for program teams to communicate supply chain decisions and progress, share feedback on supply chain implications of program changes, and support financial planning and capital approval processes.

Partner with Robotics leadership and cross-functional teams — including hardware engineering, operations, and program management — on commodity and supplier selection, cost-performance tradeoff analysis, cost roadmap development, and supporting rapid product development and scaled deployment.

Support the development of Product-level Supply Chain Strategy documents, including identification of critical components and suppliers, product cost roadmaps, capacity planning, sourcing and tooling requirements, and supply chain risk assessment and mitigation plans.

Collaborate with sourcing teams to develop negotiation strategies for categories impacting the product, working toward business objectives and building sustainable supplier relationships for Amazon Robotics priority programs aligned to the Operating Plan (OP).

Work with Global Commodity Managers (GCMs) to support supplier relationship management, including supplier performance, capability development, capacity planning, contracting, risk mitigation, and cost and quality improvements.

Contribute to roadmap development for achieving NPI and GA total cost targets (TCO), including make vs. buy analysis and value engineering opportunities.

Support non-cost goals including Sustainability, Supplier Development, and Cost Savings as part of the product-specific supply chain strategy.

20–25% travel required.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

As the central integration point between technical, commercial, and operational teams, we drive PDP adherence and comprehensive supplier readiness oversight. Our vision establishes scalable, cost-effective solutions leveraging AI-driven insights to exceed performance targets. Our mission encompasses end-to-end strategy development through data-driven decisions, comprehensive make-vs-buy frameworks, regional manufacturing strategies, and cross-functional integration with Engineering, Strategic Sourcing, AMQE, and Planning. We maintain accountability for product cost targets, supplier readiness metrics, and program milestones while optimizing total landed cost and operational efficiency across FTR's portfolio.

3+ years of business development, partnership management, or sourcing new business experience

3+ years of solving problems with technology in the Automotive & Manufacturing industries experience

Bachelor's degree or equivalent

Experience using data and metrics to determine and drive improvements

Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.