Head of Business Continuity Planning

Accenture Song is the world's largest tech-powered creative group. Within Song, our Design & Digital Products practice helps iconic brands reinvent products, services, and spaces with the best of emerging technology to drive impact for end-users and for the business. From defining product strategy and designing digital and physical experiences, to building the AI-powered tools and design systems that support them, we do it all. With 70 Song Studios and 4,000+ designers and makers across 6 continents, you'll be joining a team working at the frontier of customer experience.

Within Design & Digital Products practice, our team includes specialists in Experience Strategy, Product Design, Product Management, Engineering, Visual Design, Immersive Experiences, and Content Design. We work closely with colleagues across Accenture who bring deep expertise in capabilities, industries, accounts, and ecosystem partners. An Experience Strategy Lead who can confidently own projects end-to-end from the scoping and project planning through delivery. On your projects, you lead teams to connect user needs and business strategy to form experience solutions, mapping the capabilities, technologies and organizational changes required to deliver them.

You set the bar for craft quality, manage team performance, and are committed to developing the next generation of leaders. You operate as a decisive leader, trusted client partner, and you connect experience decisions to measurable business outcomes.

Lead client programs from approach through delivery with accountability for work quality, adherence to project timelines, and collaboration across disciplines.

Make strategic recommendations tangible through proofs of concept, prototypes, and visual narratives, using AI tools to accelerate and enhance output.

Serve as a leading voice in client discussions, confidently sharing your perspective and translating research and design insights into clear, strategic narratives that guide clients through complex, high-pressure decisions.

Business Development

Proactively document how AI is changing your project workflows and quantify its impact on delivery, quality, and team performance to inform new ways of working.

Contribute to proposals, create case studies from your work, and translate project learnings into clear, compelling thought leadership.

Listen for unmet client needs and evolving business priorities and share opportunities with account leaders to drive growth.

Mentor and support team members in their day-to-day work, helping them grow their skills, navigate challenges, and develop as experience strategist.

Be a consistent and engaged member of the Experience Strategy craft, supporting others, proactively sharing methods and outcomes from your projects and contributing to the evolution of the discipline.

6+ years of experience in Experience Strategy, Service Design, Product Design, or a related discipline across varied users, business problems, and organizational contexts

• 4+ years leading experience strategy engagements end-to-end, including discovery, synthesis, concepting, and transition to delivery or operations
• 3+ years directly managing or coaching designers, with demonstrated ability to develop contributors into stronger independent practitioners
• 3+ years experience connecting experience decisions to measurable business impacts and outcomes

~Bonus points if:

You have fluency in product strategy, operating model design, or experience-led business strategy or have expanded your skillset in a self-directed way

You are familia with agile delivery environments; experience collaborating with product managers, technology architects, and data/analytics teams

You have experience contributing to practice-level initiatives: ways of working documentation, craft assets, onboarding, or community forums

You have a bachelor's degree or equivalent experience in design, strategy, business, or a related field

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