RECEPTIONIST - HOURLY (FULL-TIME)

Receptionist Job Overview: As the Receptionist, you will help the property operations run smoothly by greeting residents and visitors, answering phone calls and performing general administrative tasks. Compensation: $18+ per hour, depending on experience.

Your Responsibilities:

Greet all guests with a warm smile and inviting attitude

Receive and respond to resident phone calls; redirect as appropriate

Meet with inquiring homeowners in lobby as may be appropriate

Facilitate amenity access including acceptance/ transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs

Update new/existing owners' information forms in the appropriate system daily or as required

Sort incoming mail, faxes, and courier deliveries for distribution

Enter and process work orders for maintenance requests from homeowners as needed

Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or General Manager

Any other duties as assigned

Skills and Qualifications:

Bilingual a plus

Friendly, outgoing and personable

Able to identify issues and resolve before problems arise

Able to work independently with little supervision

Superb judgment and decision-making skills

Able to prioritize and adjust to incoming demands

Outstanding communication skills

Tremendous listener with the ability to diffuse tense situations

Proficient with MS Office suite

Education and Experience:

Customer service experience (required)

HOA and/ or property management experience (preferred)

Physical Requirements:

Work in a typical office environment, using a computer

Sit and/or stand for lengthy periods of time

Able to lift objects weighing up to 30 pounds

Work Location: Tempe, AZ 85281 Work Hours: Full-time, 32 hours per week. Monday, 7a 3p; Tuesday 11p -7a; Friday 3p -11p; Saturday 11p 7a

What We Offer:

10 company paid holidays

Paid volunteer time

Paid sick and vacation time

Optional dental and/ or vision plans

HSA and FSA

Company paid life insurance and Employee Assistance Plan

Supplemental life, disability, accident, critical illness, hospital indemnity

Identity theft, legal services

Pet insurance

401(k) with company match

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.