Head of Services - Support and Managed

Full-Time: $100,000 - 180,000 annually, depending on manufacturer and compensation plan
Reports to: Director of Fixed Operations
Lead a High-Performing Service Department
Larson Automotive Group is looking for an experienced Automotive Service Manager who knows how to lead people, drive performance, and create an exceptional experience for both customers and employees.
This is an opportunity to take the lead of one of our 9 service departments and make a measurable impact. We are looking for someone who understands the pace and demands of a busy dealership service operation and can bring together advisors, technicians, and support staff to keep the department productive, profitable, and focused on the customer.
If you are a strong automotive leader who enjoys developing a team, improving processes, and taking ownership of results, we want to hear from you.
As Service Manager, you will oversee the day-to-day performance and overall success of the service department. You will work closely with dealership leadership and the Director of Fixed Operations to establish goals, improve department performance, and maintain a strong customer experience.
Leading and supporting a team of approximately 30-40 service employees
Managing the daily workflow and production of a busy service drive
Forecasting department goals, objectives, and performance
Developing and managing the department's monthly operating budget
Monitoring productivity, profitability, customer satisfaction, and other key performance indicators
Maintaining reporting required by dealership leadership and the manufacturer
Hiring, training, coaching, motivating, and developing service department employees
Delegating work effectively and holding team members accountable for performance

Conducting performance evaluations and addressing employee performance or disciplinary matters when necessary
Partnering with the General Manager and dealership leadership to achieve strong CSI results
Following up on unsold service customers and identifying opportunities to improve retention
Ensuring the department operates in accordance with company policies and procedures
Performing other duties as needed to support the dealership and service operation
We are looking for a leader who understands automotive service operations and knows how to earn the trust of both employees and customers.
Automotive dealership service experience
Previous leadership or management experience within a service department
Experience as a Service Advisor, Technician, or in another hands-on fixed operations role
The ability to manage a fast-paced department while maintaining attention to customer experience and operational results
Experience working with dealership performance goals, budgets, and manufacturer expectations
Why Larson Automotive Group?
At Larson Automotive Group, our Service Managers have the opportunity to lead established teams while having a direct impact on the performance and culture of their department. You'll be part of an automotive group with eight service departments and a leadership team that understands the dealership business.
Actual compensation may vary based on dealership/manufacturer assignment, experience, qualifications, and the applicable compensation structure.
Larson Automotive Benefits
Larson Automotive Group offers a comprehensive group medical insurance program to eligible full-time employees. Employees may choose from four medical plans designed to accommodate different needs and budgets, including one plan available at no employee premium cost.
Benefit-eligible employees also receive company-paid $10,000 Life Insurance and $40,000 AD&D coverage . Employees must maintain an average of at least 32 hours per week to be considered full-time for benefit eligibility.
Additional voluntary benefit options include vision, dental, supplemental life and AD&D, long-term disability, short-term disability, accident, hospital, and pet insurance.
Larson Automotive Group also provides employees with access to an Employee Assistance Program (EAP) . This confidential third-party resource provides support and referrals for a variety of personal needs, including counseling, financial difficulties, substance abuse, mental health concerns, family matters, and more, at no cost to the employee.
Retirement
Our 401(k) retirement plan is available to eligible employees age 21 and older after completing two months of employment. Larson Automotive Group currently matches 50% of the first 4% contributed by the employee . Paid Time Off & Holidays
Hourly and salaried employees receive six paid holidays each year .
Larson Automotive Group offers employee vehicle purchasing programs across the vehicle brands we represent. Available programs vary by dealership and manufacturer.
Join Larson Automotive Group
If you're ready to lead a team, take ownership of a service operation, and help drive the continued success of one of our dealerships, we'd like to hear from you.
We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.
Larson Automotive Group complies with applicable Washington State employment laws. Actual compensation may vary based on factors including dealership or manufacturer assignment, experience, qualifications, and the applicable compensation plan.
Benefits described in this posting are subject to eligibility requirements and the terms and conditions of the applicable benefit plans and company policies.
2-4 years related experience and/or training.
~ Ability to write reports and various business documents clearly and concisely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
#