SEO Content Copywriter

Position: Content Writer - Digital Customer Experience

Location: Fort Worth, Texas, 5 days a week on site

Duration: Year Long Contract + Possible Extension

PTR Global is seeking an experienced Content Writer to support the Digital Customer Experience team of a leading airline. This role will focus on creating clear, accurate, and customer-friendly content for high-traffic digital channels, including web and mobile applications.

The ideal candidate will have experience translating complex policy, operational, and technical information into concise content that customers can easily understand and act upon. This position requires strong digital writing and editing skills, experience working within an enterprise content management system, and a portfolio demonstrating customer-facing digital content.

Create, edit, publish, and maintain customer-facing content across web, mobile, and other digital channels.

Translate complex policies, technical requirements, and operational information into clear, concise customer communications.

Develop content for transactional and functional digital experiences, including error messages, instructions, terms and conditions, product descriptions, alerts, and service-related messaging.

Ensure content is accurate, accessible, and consistent with established editorial standards, brand voice, and digital content best practices.

Maintain and publish content within an enterprise content management system (CMS).

Collaborate with Product, Technology, UX, Operations, and business stakeholders to improve the customer experience.

Apply best practices related to accessibility, SEO, information architecture, analytics, and AP Style.

Support content governance, quality assurance, and ongoing maintenance of customer-facing content.

Participate in an on-call rotation to publish time-sensitive operational communications, including weather delays, cancellations, and other service disruptions.

Bachelor's degree in Journalism, Communications, English, Arts, or a related field, or equivalent professional experience.

Minimum of 3 years of experience writing customer-facing content for websites, mobile applications, or other digital platforms.

Strong digital writing, editing, proofreading, and content strategy skills.

Experience translating technical or policy-heavy information into clear, customer-friendly language.

Experience creating customer-facing content for Generative AI (GenAI) applications.

Experience with Microsoft Dynamics Knowledge Management.

Experience working with enterprise content management systems.

Working knowledge of HTML, CSS, and JSON fragments.

Portfolio demonstrating relevant customer-facing digital writing experience.

Experience within the airline, travel, hospitality, or transportation industry.

Experience with TeamSite, Microsoft Dynamics, or similar enterprise CMS platforms.

Knowledge of accessibility, SEO, information architecture, and digital content best practices.

Project management experience within a digital or marketing environment.

A portfolio or professional writing samples are required for consideration. Samples should demonstrate the ability to transform complex policy or technical information into clear, concise, customer-facing digital content.

Please note that blogs, social media, editorial articles, and other marketing-focused writing samples alone will not satisfy the portfolio requirement.

Work Schedule: Onsite, Monday-Friday (5 days per week)

Interview Process: Two interview rounds, including a technical writing assessment and portfolio review

Benefits: Medical, Dental, Vision, and 401(k) after 60 days, plus applicable PTO and sick leave in accordance with state and local law

We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.

Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.

the skills, education, training, credentials, and experience of the candidate; Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. To report any concerns, please email us at View email address on click.appcast.io the hiring process, we may use artificial intelligence (AI) tools to assist in evaluating information related to your application. These tools may help analyze job-related qualifications or assist recruiters in reviewing applications and interview responses.