Head of Client Support Services

Job Description Automotive Service Manager / Service Director Grand Prix Subaru – Hicksville, NY

VIP Automotive Group

Full-Time Management Position | $230,000 – $300,000+ Annually

• ??? $230,000 – $300,000+ Earning Potential Compensation is inclusive of bonuses and performance incentives and is based on experience and performance.
• ??? Experienced Automotive Service Manager Wanted Grand Prix Subaru , a proud member of the VIP Automotive Group , is seeking an experienced, results-driven Automotive Service Manager / Service Director to lead our high-volume dealership service operation.

This is a premier opportunity for a proven Automotive Service Manager, Service Director, Fixed Operations Manager, or Senior Service Manager who knows how to build a high-performing service department, develop Service Advisors and Technicians, increase service and customer-pay revenue, improve CSI, and maximize overall fixed operations profitability.

If you are a hands-on automotive leader who understands dealership service operations, service sales, technician productivity, customer retention, repair order management, and department profitability , this is an opportunity to take your career and earning potential to the next level.

5+ years of Automotive Service Manager / Service Director experience

• Proven success managing a high-volume automotive dealership service department
• Strong background in fixed operations management
• Demonstrated ability to lead and develop Service Advisors, Technicians, and service support staff
• Strong knowledge of service sales, customer-pay, warranty, maintenance, and repair operations
• Proven ability to improve service revenue, gross profit, CSI, and customer retention
• Experience managing department budgets, expenses, staffing, and profitability
• Strong knowledge of Dealer Management Systems (DMS), CRM, and automotive service technology
• Ability to analyze dealership reports and service KPIs and turn results into action
• Strong customer-service mindset with the ability to resolve escalated concerns
• Key Responsibilities – Automotive Service ManagerLead the Service Department

Oversee all daily operations of the dealership automotive service department

Lead, coach, and motivate Service Advisors, Technicians, and support personnel

Establish department goals and performance expectations

Conduct daily service meetings and performance reviews

Monitor Service Advisor and Technician performance against established goals

Develop strategies to increase service sales, customer retention, CSI, and profitability

Create a culture of accountability, teamwork, professionalism, and performance

Drive Service Sales & Revenue

Ensure technician time is consistently sold through effective scheduling and service sales processes

Coach Service Advisors on presenting maintenance and repair recommendations

Monitor repair orders, labor sales, parts sales, and gross profit

Review large repair estimates and assist Advisors with closing customer-pay opportunities

Increase customer-pay repair orders, maintenance sales, tire sales, and service retention

Ensure customers receive accurate, transparent estimates and repair recommendations

Customer Experience & Retention

Deliver an exceptional automotive service customer experience

Monitor and improve CSI / customer satisfaction

Resolve escalated customer complaints professionally and efficiently

Ensure customers receive timely updates regarding vehicle status and repairs

Monitor service appointment performance and customer follow-up

Build long-term customer relationships and increase repeat service business

Ensure customers understand recommended maintenance and future service needs

Fixed Operations Performance Monitor and improve key dealership service metrics, including:

Service Revenue

Customer-Pay Gross Profit

Service Advisor Performance

Customer Retention

CSI / Customer Satisfaction

Warranty Performance

Lost Service Sales

Overall Fixed Operations Profitability

Quality, Compliance & Operational Excellence

Maintain high standards for repair quality and customer vehicle condition

Ensure compliance with manufacturer policies and dealership procedures

Ensure service records and repair orders are accurate and complete

Maintain a clean, organized, safe, and professional service operation

Work closely with the Parts Department, Sales Department, and dealership leadership

Identify opportunities to improve workflow, efficiency, profitability, and customer satisfaction

Grand Prix Subaru is part of the VIP Automotive Group , an established automotive organization committed to exceptional leadership, customer service, employee development, and operational excellence.

Our dealerships provide professional working environments, continuous training, performance-focused leadership, and opportunities for long-term career growth and advancement.

Medical & Dental Insurance

• 401(k) Retirement Plan with Employer Match
• Paid Holidays
• Life Insurance
• Short- & Long-Term Disability
• Employee Vehicle, Parts & Service Discounts
• Career Growth & Advancement Opportunities

230,000 – $300,000+ annually, inclusive of bonuses and performance incentives.

If you're an accomplished Automotive Service Manager, Service Director, Fixed Operations Director, or Senior Service Manager ready to lead a high-volume dealership service department and be rewarded for exceptional performance, Grand Prix Subaru wants to hear from you.

Apply today and take the next step in your automotive management career.

Grand Prix Subaru and VIP Automotive Group are equal opportunity employers.