Service Writer for customer service

divh2Service Writer/h2pService Writer for a Commercial Trailer Shop/ppInterstate Utility Trailer, a full-service commercial semi-trailer dealership, has an excellent opportunity for an Inside Sales person for our Cincinnati O H service center./ppBenefits:/pulliMedical Plan/liliDental Plan/liliVision Plan/liliPaid Vacation/liliRX Coverage/lili401(K) Plan with Employer Match/liliCompany-paid life insurance/liliShort-Term Disability coverage/li/ulpMajor responsibilities :/pulliMeet and interact with customers, listen to their questions and concerns and provide timely responses./liliReview customer accounts and report changes to internal staff./liliManage complaints, returns and resolve customer grievances./liliServe as a customer relationship manager./liliProviding written estimates of equipment damages and replacement parts requirements to affect repairs to damaged commercial trailers and associated equipment./liliCommunicating with customers on repair progress/liliReviewing and closing equipment work orders./liliReviewing and prioritizing equipment repair write-ups./li/ulpQualifications:/pulliMust have a valid drivers license/liliStrong Computer skills/liliGood written and oral communication skills and eagerness to improve/liliStrong listening skills as they relate to workload, time management, and setting priorities in an unsupervised environment/liliEffective problem-solving, conflict resolution, and negotiation skills/liliStrong mechanic background/liliMechanical aptitude/liliExperience in truck and trailer repair is a plus/liliExperience writing commercial estimates/liliSelf Motivated/liliMust be able to work independently/li/ulpPhysical Requirements :/pulliSitting, Standing, Stooping/Kneeling for extended amounts of time./liliReaching with arms and hands/liliLift up to 50 pounds/liliMust be able to work independently/li/ulpEEO M/F/Veterans/Disabled and other protected categories/ppWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws./