Head of Operations & Business Management

Tory Burch Lifestyle Brand
We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.
Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.
When you join us, you're joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry.

We have the best team in the world and believe in paying competitively and rewarding high performance.
we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
We love seeing our employees wear our beautiful collections. We will help you become great at what you love - Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way
We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.
This Role is Tailor-Made For You Because: You are an expert in store operations, experienced with inventory management to managing a large operational staff and everything in between (facilities, expenses, vendor relationships to name a few). You're accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease. As the operational expert, you are fully versed in all operational policies, procedures and guidelines for all aspects of the store. You might be maintaining inventory accuracy and product flow, training store staff on technology and operational procedures, partnering with the GM and cross—functional partners to manage and maintain annual budgets, managing people resources, leading by example and setting clear goals and expectations to hold people accountable to a high standard of excellence. You may also support the customer experience by working with PR/Marketing to execute special event needs. 3 to 5 years of stock or operations-related experience in a high volume, customer-driven retail environment

• Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts
• Why You'll Want to Join Our Team: Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence. Client & Brand Focused – We put ourselves in Tory's shoes

We offer a generous set of benefits to help you take care of your health, create financial security, and achieve wellness in all areas of your life. Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual's age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.