Head of Operations & Business Management

Manages and directs the daily activities of branch operations and assists the General Manager with duties and responsibilities. Make recommendations to improve productivity, quality, and efficient delivery of products and services; maintain compliance with company policies and procedures and implement plans to accomplish goals. Sorts out problems and priorities and is proactive with problem solving for both customers and employees. Ensure that all customers are assisted in a professional and responsive manner and customer needs or issues are handled appropriately.
Provides assistance to General Manager on achieving annual revenue, profit and staffing plans.
Responsible for successfully planning, controlling and managing product and service deliveries to ensure that customer needs are met.
Maintains a high level of organization, tracking unresolved issues including customer complaints, and bringing them to resolution.
Manage day-to-day operational aspects of the business ensuring operations in accordance with company policies and procedures to include review of P&L with GM and Finance department.
Promotes adherence to ISO Quality and Environmental Management and 5S policies and procedures. Demonstrate leadership skills, remain task focused and manage his/her time to meet predetermined deadlines.
Demonstrated analytical skills from past projects and assignments.
Ability to grasp and understand business concepts and issues.
Proper listening, oral and written skills and command of the English language.
Demonstrate ability to remain task focused and manages his/her time to meet predetermined deadlines.
Bachelor's Degree or equivalent industry experience.

A minimum of three years' related experience in fluid power or industrial distribution.

Product Training, Management Skills, ISO Training, Microsoft Office Training, Safety Training, P21, CRM and Lean principles.

Able to travel by car within several hundred miles of their branch and overnight occasionally; some air travel expected.
Works in an indoor controlled and uncontrolled environment with occasional work outside.
This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.
Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.