Overnight Concierge (Full Time/Part Time)

About Discovery Management Group
Discovery Management Group leads one of the nation’s most purpose-driven and people-centered senior living organizations, managing and enhancing senior living communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more than 15,000 units nationwide and growing.

our communities have earned Great Place to Work® certifications from 2022-2027. At Discovery Management Group, purpose guides our work, culture fuels our success, and growth defines our future. We continually aspire and invest in learning and development opportunities that support our team members’ professional growth, ensuring every team member has the tools to build a meaningful and rewarding career.

As Concierge, you’ll play an essential role in enriching the lives of seniors by creating a welcoming first impression, building meaningful connections, and making a difference every single day.

As the Concierge, you serve as the first point of contact for residents, families, guests, and team members. You help ensure smooth daily operations by managing communications, supporting resident services, and maintaining a warm, organized, and professional front-desk environment.

Status: FULL TIME
Location: 6203 Alden Bridge Drive, The Woodlands
Perform telephone answering and reception duties, managing internal and external calls professionally and courteously.
Greet residents, families, and visitors warmly; Collate brochures and support marketing materials as requested.
Maintain and update resident phone lists, rosters, move-in and move-out registers, guest logs, and sign-in sheets.
Coordinate and manage resident and family appointments including transportation, salon services, and other community resources.
Sort, organize, and distribute mail to residents, the Executive Director, and department coordinators.
Maintain resident forms related to miscellaneous credits.
Follow all company personnel policies, operating procedures, and confidentiality requirements.
High school diploma or GED preferred.
One to three years of customer service, reception, or administrative experience preferred.
Basic computer skills and comfort using phones, email, and office systems.
Ability to maintain confidentiality and represent the community positively.

Flexible scheduling options with full-time and part-time hours
Paid time off and Holidays (full-time)
Comprehensive benefit package including health, dental, vision, life and disability insurances (full-time)
Paid training
Employee Assistance Program

At Discovery Senior Living, we are constantly challenging how we are doing things to ensure the lifestyle we are offering our residents is absolutely the greatest value proposition in the marketplace. That energy translates to other far-reaching positive impacts on our residents as well as our team members.

They make up the fabric of our company, and include TEAMWORK, INTEGRITY, PERFORMANCE, ACCOUNTABILITY, COMPASSION, HARD WORK and CREATIVITY.

Individually, they are our virtues, and together, they make up a roadmap which helps us foster innovation and success.

We celebrate diversity and are committed to creating an inclusive environment for all team members. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Employment in Floridais contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse.