Automotive Service Writer/Customer Service

Automotive Service Writer Davie, FL

Join Our Team! We are looking for an experienced, motivated, and customer-focused Automotive Service Writer to join our team in Davie, Florida. As a Service Writer, you will be the key connection between our customers and our technicians. You will be responsible for providing a great customer experience, understanding customers' vehicle concerns, recommending needed services, preparing estimates, and making sure repairs are completed accurately and efficiently. We are looking for someone who is confident, professional, organized, and knowledgeable about automotive repair. If you enjoy working with people, understand vehicles, and know how to build trust with customers, we want to hear from you.

Responsibilities

Greet customers and provide a professional, friendly experience

Listen carefully to customers' vehicle concerns and accurately document their needs

Communicate with customers throughout the repair process and provide updates on vehicle status

Review vehicle inspections and communicate recommended repairs and maintenance

Prepare accurate estimates and explain repairs, pricing, and timelines clearly to customers

Obtain customer approval before repairs are performed

Build and manage computerized repair orders

Work closely with technicians to ensure repairs are diagnosed and completed properly

Recommend maintenance and repairs based on vehicle condition and manufacturer guidelines

Follow up with customers regarding declined or recommended services

Help maximize shop sales while maintaining honesty, transparency, and customer trust

Assist with parts sourcing and coordinating parts with technicians

Promote current shop specials and available services

Maintain accurate customer and vehicle records

Help maintain a clean, organized, and professional front counter and customer waiting area

Assist with the overall operation of the shop as needed

Perform other duties as assigned

Qualifications

Minimum 2 years of automotive Service Writer experience preferred

Strong general automotive knowledge

Ability to understand vehicle inspections and explain repairs to customers

Excellent customer service and communication skills

Strong sales and customer relationship skills

Ability to work in a fast-paced automotive repair environment

Professional appearance and positive attitude

Strong organizational and time-management skills

Ability to work effectively with technicians and other team members

Experience with computerized repair orders/shop management software is a plus

Valid driver's license

Ability to work a flexible retail schedule, including Saturdays

What We're Looking For The ideal candidate is someone who:

Takes pride in taking care of customers

Can confidently sell needed repairs without being pushy

Understands that trust and transparency come first

Can communicate effectively with both customers and technicians

Is motivated to grow with the business

Is dependable, organized, and takes ownership of their work

Experience in automotive repair is required. ASE certifications are a plus but not required.

Location: Davie, Florida

If you're an experienced Service Writer looking for an opportunity to grow with a professional automotive repair team, we'd love to meet you!

Compensation: $17.00 - $22.00 per hour Join Our Team As one of the largest destinations for automotive services, Midas is dominating the industry in developing career paths and building relationships within the communities they serve. At Midas, we take care of everything tires, brakes, oil so the opportunities to grow and develop expertise with Midas are endless.

Midas