Healthcare Services Hospital Ambassador

Omni Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor. The resort is home to award-winning alpine and Nordic skiing at Bretton Woods - the state’s largest ski area which is consistently recognized among the best for snow quality, grooming and service. A famed Donald Ross-designed Golf Course, nature-inspired Spa and year-round Canopy Tour add to our wide variety of world-class activities, adventure and wellness offerings, attracting guests from around the globe all year long.

Omni Mount Washington Resort & Spa and Bretton Woods Ski Area associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa and Bretton Woods Ski Area may be your perfect match.

Comprehensive healthcare coverage with options for medical, dental, and vision plans.

Financial security through a 401(K) matching plan and pre-tax Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

A great voluntary benefits program that includes critical illness, hospital indemnity, and accident coverage, life and AD&D insurance, legal services, and identity theft protection, access to whole life insurance, telemedicine, and pet insurance.

Support services including an Employee Assistance Program (EAP)

Complimentary Bretton Woods season pass (terms & conditions apply, associate may also be eligible for spouse/dependent passes, or one courtesy pass based on status)

25% off Food & Beverage (excluding alcohol)

To ensure perfect delivery of all package elements, hand-written turndown cards and VIP amenities in conjunction with Housekeeping, Room service and FD.

To serve as the Ambassador for the Front of the House

To be thoroughly acquainted with all check-in procedures and policies.

To be thoroughly acquainted with all check-out procedures and policies.

Be familiar with all technical equipment as related to the Front Desk.

To be familiar with all hotel facilities.

Must have complete understanding of blocking the house.

Exhibit familiarity with all of the food and beverage outlets on property

Oversee Guest experience in the Presidential Wing, anticipating Guest’s needs, owning guest recovery while guests are in-house and following up on Guest feedback after departure

Ensure that all arriving and departing Presidential Wing guests are treated with maximum courtesy and are served expeditiously

Anticipate and resolve guest complaints, escalating to Director of Front Office or appropriate Resort leaders when necessary

Support programming of other departments in the Presidential Wing including feedback on scheduling. Maintain continuous liaison with Resort Management and the entire Rooms division, including Management, Reservations Desk, Hotel Front Desk and Housekeeping staff to guarantee that Presidential Wing guests are receiving quality services that exceed their expectations

Work closely with the Director of Front Office and Director of Housekeeping to maintain welcoming and friendly coverage of the Presidential Wing, ensuring an outstanding total guest experience, from arrival to departure, communicating specifically regarding occupancy and events

Maintain cooperative relationships with leadership teams in all departments including Food and Beverage, Activities, Golf, Spa, Stables and Bretton Woods Ski Area to ensure consistent service is provided to all Select Guests levels.

High School Diploma or GED, Bachelor’s Degree preferred.

Three to Four years’ experience in Hospitality Operations, including at least two years supervisory or management experience, preferred.

Possession of a strong attention to detail, in both the physical asset and administrative tasks

Must have a proven track record of exceeding goals to provide the highest quality experience for our guests.

Highly developed customer service skills; Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io Mount Washington Resort, 310 Mount Washington Hotel Rd, Bretton Woods, New Hampshire, United States of America

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