Customer Service Officers

CLIENT SERVICES SPECIALIST: Lexitas provides legal and corporate services where organized detailfocused professionals ensure responsive client support and accurate coordination. LOCATION: This is a full-time on-site position based at our Irvine office located at 17752 Skypark Circle Ste 100 Irvine CA 92614PAY RATE: $25-$27/hrBENEFITS: Medical dental and vision coverage; paid time off and paid holidays company paid maternity baby bonding and military a High-Growth Legal & Corporate Services LeaderABOUT THE ROLE:As a Client Services Specialist youll be the first line of communication between Lexitas and our legal clientsensuring high-touch support through timely email correspondence order fulfillment and client onboarding. Youll thrive in this role if youre organized proactive and dedicated to exceptional client is a rapidly growing national provider of legal and corporate support services including court reporting medical record retrieval process service registered agent services and corporate filings. Our mission is to deliver unmatched service with integrity professionalism and RESPONSIBILITIES:Serve as the primary email contact for new and existing clients ensuring timely accurate new clients and users into Lexitas systems and introduce them to our online client data entry tasks including job orders new attorney/firm profiles locations and client and schedule deposition services across job queues and backlogs update case statuses and send daily job with sales and operations to support lead generation resolve client concerns and ensure job and distribute client job reports and confirm billing the call queue when needed and assist with after-hours availability on a rotating confidentiality and compliance with HIPAA regulations for handling legal and medical WERE LOOKING FOR:Exceptional attention to detail and a strong sense of to manage multiple priorities in a fast-paced data entry and typing proficiency with a focus on verbal and written communication skills.A positive client-first attitude with excellent customer service -oriented mindset with the flexibility to adapt to shifting in Microsoft Outlook Word Adobe Acrobat and standard office of legal terminology or deposition notices is a :High school diploma or equivalent required.1 year experience in litigation services legal support or a customer service of HIPAA compliance is preferred but can be attendance and strong work to work occasional overtime or on-call shifts as RESPONSIBILITIESThis role is not a supervisor SKILLSAbility to effectively present information and respond to questions from internal and external customers whose first language is LICENSES REGISTRATIONSNonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee is regularly required to stand; Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers phones photocopiers and filing REQUIREMENTSNo travel is expected for this DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to the job at any time with or without STATEMENTLexitas prohibits discrimination based on race religion gender national origin age disability veteran status marital status pregnancy gender identity sexual orientation or any other legally protected Employer/Vet/DisabledIf you require reasonable accommodation in the application process please contact Human Resources for assistance. All other applications must be submitted online.