Head of Operations **URGENT**

Employee Type Full-Time Exempt

Ron the Sewer Rat is a trusted Twin Cities plumbing and drain cleaning company with a team of 24 technicians and a fleet of 24 service vans. We've grown for years on word-of-mouth reputation, and with marketing added over the last 18 months, we're growing faster than ever.

We invest in our people, care deeply about our customers, and believe great businesses are built by great teams. We're building something that lasts, and we're looking for the right leader to help us take the next step.

We're building the operational structure that will support our next phase of growth, and we're looking for someone who wants to help create it. We are looking for someone who gets excited about building leaders, creating systems, solving problems, and helping grow a company from where it is today to where it can be tomorrow.

You'll work directly with experienced operational leaders who are actively building the next phase of the company. This role offers a unique opportunity for someone who wants to grow beyond management and into broader operational leadership.

Maybe you've built a structure like this before. Or maybe you've led operations and are ready for the next step. Lead day-to-day service operations for our drain and plumbing teams.

Build and improve the operational systems that drive efficiency, profitability, technician success, and customer satisfaction.

Partner with the General Manager to develop future leaders and help build the service-manager structure that will support the company's continued growth.

Track key performance metrics and help drive accountability through scorecards and daily operational rhythms.

Partner with Dispatch and Customer Service to ensure the right technician is on the right job at the right time.

Help improve training, onboarding, and operational processes across the organization.

Resolve customer and operational issues quickly and professionally.

Support operational planning and continuous improvement initiatives.

As the organization grows and the service-manager structure is built, you'll take on broader operational leadership responsibilities across multiple departments.

You enjoy coaching people and developing future leaders.

You see recurring problems and immediately start looking for root causes.

You like creating structure, not just operating within it.

You want an opportunity to help shape the future of a growing company instead of inheriting a fully built organization.

Operations management experience in plumbing, drain cleaning, or a related trade (HVAC, electrical, restoration, roofing, landscaping, or similar service business).

Experience leading teams and driving operational performance.

Comfort with field-service software (ServiceTitan experience is a plus).

A valid driver's license and the ability to be insured under our policy.

Comfort with the physical realities of a field environment, including occasional lifting, job-site visits, and working alongside the crew when needed.

You’ll begin by helping lead and improve our service operations, coaching technicians, developing leaders, and helping build the systems that support sustainable growth.

Performance Bonus: Bonus opportunities tied to operational performance and leadership milestones.

Health, dental, and vision insurance

Ready to help build something special?

Ron the Sewer Rat is an Equal Opportunity Employer.