Client / Customer Care Rep

Job Title: Member Services Representative

Location: 175 Mcclellan Highway, East Boston, MA 2128, United States

Flynn Fitness is one of seven premier brands of Flynn Group, which has grown to be the largest franchise operator in the world. Flynn owns and operates a diversified portfolio of restaurants in iconic, world class brands across diverse segments, including Applebee’s, Arby’s, Panera Bread, Pizza Hut, Taco Bell, Wendy’s and Planet Fitness. Our primary mission is to be the premier operator within each of these brands. Care Genuinely for People, Play like a Champion, and Win as One.
Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable. not a brand name or a mold-maker, but a tool that can be used by anyone. We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!
Customer Service experience preferred
Basic computer proficiency and strong attention to detail
Greet members and guests, always providing exceptional customer service.
Answer phones courteously and assist callers with a variety of questions.
Conduct beverage or merchandise purchases on the point-of-sale system.
Go above and beyond to keep the front desk area and lobby clean and orderly.
Regular cleaning and upkeep of the facility, including exercise equipment, amenities, windows, mirrors, trash removal, and re-racking weights.
Support team operations by adapting to new policies, procedures, and systems, and completing required company training as assigned.
Frequent restroom/locker room cleaning and stocking.
Ability to stand for extended periods during shifts.
Frequent walking throughout the facility.
Reaching, bending, and kneeling as needed for cleaning and stocking tasks.
appropriate safety procedures and protective equipment are provided.

• Compensation Member Services Representative: $15 per hour 
• Competitive wages, Limited Medical, Dental, Vision, and Fundamental Care Benefit Options 

We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations/adjustments for individuals with disabilities. If you require any accommodation or adjustments throughout the application process, please let us know. We look forward to reviewing your application and potentially welcoming you to our premier team!