Head of Operations Management (m/w/d)

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change - helping people lead meaningful, fulfilling lives.
Comprehensive Medical/Dental/Vision Benefit Packages
Paid On-the-Job Training
Tuition Reimbursement
Flexible Schedules
Retirement Savings Plan
Job Description Elwyn seeks a Operations Manager to implement, oversee, and ensure that the services provided in the residential CLP adhere to applicable regulations and that the services which are provided meet the needs of the individuals' receiving services, according to the Individual Support Plan (ISP) and are of high quality. The Operations Manager develops, completes, and/or oversees the completion of required program documentation, assesses individual needs, coordinates, and secures services, trains and supervises staff, attends, and leads meetings, communicates effectively with all team members, including family members, and ensures the continuous development and monitoring of programming and services to people for whom they are responsible.
DUTIES AND RESPONSIBILITIES Provide supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline, and termination
Interview and hire to build and maintain a team of staff focused on Individual Support Plan (ISP) outcomes, program structure and client rights through ongoing support, individual supervision, training, and regular staff meetings
Oversee the management of the program staffing schedules to ensure consistent staffing
fire preparedness; inspection readiness at all times; Health Insurance Portability and Accountability Act (HIPAA) compliance; adherence to individual finance policies and protocols; operational processes including use of petty cash and other policies, procedures and protocols established for the program by a continuous review of program operations, daily guidance, and work with the team for the benefit of individuals supported
Ensure sites operate in accordance with the organization’s quality standards for safety, cleanliness and comfort, and state licensing and accreditation standards by, including but not limited to, reviewing, and auditing daily practices, Continuous Quality Improvement (CQI) auditing, and along with the Program Coordinator and Program Specialist, leading staff meetings to train staff
Manage and reconcile the petty cash accounts and ensure compliance with individual finances protocols for assigned locations
Reviewing the ISP, annual updates, and revisions under for content accuracy, ensuring it reflects the services and supports provided
Reporting ISP content discrepancy to the Service Coordinator (SC), as applicable, and plan team members; Developing Outcomes for individuals based on appropriate assessments and training all staff in the implementation of Outcomes
Supervising, monitoring, and evaluating services provided to the individual, including informing and training the DSPs responsible for the implementation of the ISP to the individual
Documenting the review of the ISP as required reviewing, signing, and dating the collected monthly documentation of an individual’s participation and progress toward outcomes
Coordinating and completing the training of direct service workers in the content of health and safety needs relevant to each individual receiving services
Developing and implementing provider services as required, including assistance, training and support for the acquisition, maintenance or improvement of functional skills, personal needs, communication and personal adjustment, providing opportunities and support to the individual for participation in community life, including volunteer or civic-minded opportunities and membership in National or local organizations, providing services to the individual as specified in the individual’s IBP, and providing services that are age and functionally appropriate to the individual

Collaborate with all team members, including but not limited to individual’s family, Supports Coordination agency personnel, medical personnel, day program personnel, Program Specialist, to the benefit of the individuals supported
In collaboration with the Program Coordinator ensure the completion of the orientation of an individual at the time of admission including but not limited to ensure fire safety training is in compliance for the individual; ensure the oversight for medical appointments being scheduled and completed timely, attended, and documented appropriately; ensure medical and healthcare is provided to individuals according to individuals’ needs
In collaboration with the Program Coordinator, manage individuals’ finances, including allocation of personal spending money, planning of spenddowns, ensuring the accountability of individual funds by signing out monies for individuals to staff, collection of receipts and change from staff, completion of the cash ledger, and submission of reconciled finances to the Program Finance Coordinator monthly
Lead meetings with the Nurse Case Managers to review individual’s medical appointments, medications, adaptive equipment, and other medically needed supports
Promptly report any infractions or failure to follow established Elwyn policies and procedures, with Department of Human Services (DHS) regulations, Health Insurance Portability & Accountability Act (HIPAA) regulations, and applicable state/local/federal regulations at all times to the appropriate party
Maintains current state-mandated training and certifications
Follows all current policies and procedures of Elwyn New Jersey
Perform cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols
Participate in on-call rotation as assigned
EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS High school diploma with six (6) years' experience in the field of Intellectual and Developmental Disabilities (IDD); OR associate degree in the field of human services or related field AND four (4) years of experience working directly with individuals with intellectual disabilities; OR bachelor's degree in the field of human services or related field AND two (2) years of experience working directly with individuals with intellectual disabilities; OR Master's Degree AND one (1) year of experience working directly with individuals with intellectual disabilities
Previous experience working within and managing a unionized workforce preferred
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI).
Knowledge of applicable regulations including but not limited to NJAC 10:44A, Standards for Community Residences for Individuals with Developmental Disabilities and applicable Division Circulars and Home and Community Based Services Waiver Regulations
Knowledge of health insurances, Medical Assistance, Social Security Administration rules a plus
Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
Must submit to a criminal background check and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI).
Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.