Field Service Engineering

Field Service Engineer

The Field Service Engineer (FSE) will provide routine to complex field service support for our core Sievers® brand total organic carbon (TOC) analytical instruments and accessories at customer sites predominantly within Utah. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. In addition, the FSE may also be involved in providing field service and support for Sievers brand Endotoxin and Bioburden instrument product lines. This position will require residency within the Greater Salt Lake City area and within a 1-hour drive of the Salt Lake City International Airport (SLC). The position will occasionally provide field service support to other customers of Sievers Analytical Instruments as needed within the larger Central Service Region as well as within Canada and the US.

Travel to customer sites and perform PM and related services on TOC equipment

Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services

Maintain admin duties, parts inventory, and relevant trainings

Take customer calls, participate in territory sales rhythm calls, and service team meetings

Respond to on-demand contract services with 3-7 business days for troubleshooting and repair

Write clear and concise reports for customers

Special projects and new hire training as assigned by supervisors

Work closely with Sales to provide insight into new instruments and new service opportunities, as well as upsell service and consumables at existing customer sites based on need

Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle, and comply with all Veolia Environmental, Health and Safety (EHS) policies

An ideal candidate would organize their own planning, scheduling, and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. We're seeking a customer-facing candidate who is technically competent, communicates well, has a strong work ethic, strong customer service skills, and previous experience in a technical field support or customer support role, and in ultra-pure water applications or operating analytical instrumentation in a lab environment.

General knowledge of electrical equipment, chemistry, and safety

Computer proficiency with a minimum of word processing, spreadsheets, and basic network and database knowledge

Strong technical, mathematical, and customer service skills

Able to prioritize various tasks such as service of multiple instruments and administrative duties

Self-motivated, with the ability to drive projects to completion with minimal oversight

Proven ability to speak effectively before groups and customers, clients, and other employees within the organization

Ability to communicate effectively and contribute within a commercial team environment

Ability to make good business decisions based on risk-reward analysis and business objectives

Associate degree in a Science, Technical, or Engineering discipline; Minimum 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education, with a minimum of 1 year of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment

This role requires a flexible schedule based on customer needs

Significant time each day in the car driving to customer sites is required

Air travel required to reach customer destinations and back up support of other areas

Domestic travel 70%

Travel to customer's sites requiring overnight stays is approximately 30% to 60% of the time, with short notice as required to perform services and to fulfill contractual response time commitments

Regularly work around machines, electrical equipment, chemicals, and within industrial facilities

Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks

Must be able to perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures

Work takes place in industrial environments where background noise may be present

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits, that include:

The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. 30.00 - $36.00 hourly USD

Medical, Dental, & Vision Insurance Starting Day 1!

• Life Insurance
• Paid Holidays
• Flexible Spending & Health Savings Accounts
• Disability Insurance
• Tuition Reimbursement

Training in valuable skills

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.