IT SysAdmin
$51.5k - $87.8kHana Cloud Solutions
Responsibilities
Assist users in resolving hardware, software, and network-related issues.
Walk users through problem-solving processes and provide step-by-step solutions
Diagnose and troubleshoot technical issues reported by end-users.
Escalate complex problems to the appropriate IT support teams for resolution.
Perform root cause analysis and implement solutions to prevent recurring issues.
Maintain accurate records of user issues, solutions provided, and other relevant information.
Create and update knowledge base articles to facilitate self-help for end-users.
Install, configure, and update software applications and operating systems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Conduct routine checks and maintenance tasks to ensure system stability and security.
Provide basic training to end-users on using hardware and software applications.
Create and deliver user guides and tutorials for common issues.
Collaborate with other IT support teams and departments to resolve complex issues.
Participate in meetings and contribute to the improvement of IT processes.
Manage the comprehensive design of CCTV systems, including camera selection, network architecture, storage solutions (NVR/VMS), and integration with other security or IT platforms.
Install and configure advanced CCTV systems, ensuring adherence to design specifications, industry best practices, and relevant regulatory standards
Develop and manage comprehensive preventative maintenance programs for enterprise-level CCTV infrastructure, including firmware management, system health monitoring, and performance tuning.
Qualifications / Skills
Bachelor's Degree, Information Technology/Computer Science
Proven experience as an IT Help Desk Support or similar role.
Knowledge of computer hardware, software, and troubleshooting techniques.
Strong communication and customer service skills.
Familiarity with help desk software and remote desktop tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
A degree in Computer Science, Information Technology, or a related field is preferred.
Bilingual in Korean and English
Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy
401 (k) Retirement Plan with up to 5% match per company policy
Life Insurance and AD&D (Accidental death & Dismemberment) per company policy
BTA Insurance (Business Travel Accident Coverage)
Company provided lunch
Paid-time off (PTO) and Paid Holidays per company policy
Celebration & Condolence Benefits per company policy
Smart Card: Earn additional 4 points to the standard $1 = 1 point
Holiday Gift certificates per company policy
FSA (Flexible Spending Account) per company policy
DCFSA (Dependent Child Care Spending Account) per company policy
Work Hours: 8:30 AM - 5:30 PM, Mon - Fri
Salary Range: $51,500 - $87,800
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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