Head of Client Support Services

AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.
We are seeking an experienced Service Manager to oversee daily HVAC and general service scheduling, dispatching, customer communication, and technician coordination. This role will ensure service calls are properly prioritized, monitored, and completed while maintaining strong customer relationships and supporting overall service performance.
Manage daily HVAC and general service scheduling and dispatching.
Serve as a primary point of contact for customers regarding service requests and scheduling.
Build and maintain strong customer relationships.
Coordinate technician schedules, priorities, and emergency service calls.
Monitor open service calls to ensure timely completion and follow-up.
Communicate service updates, delays, and scheduling changes to customers.
Handle customer concerns and service escalations professionally.
Work closely with the Operations Manager, technicians, dispatch, and operations teams to resolve service issues.
Monitor technician utilization, response times, and overall service performance.
Conduct daily reviews of technician work orders, notes, materials, and time.
5+ years of HVAC service, dispatching, or customer service experience.
~ Commercial HVAC experience preferred.