Brand Ambassador - Flexible Shifts

Highgate Hotels
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. This 645-room hotel is perfectly located on Honolulu's famous Kalakaua Avenue, where it is just steps to the beach and an arm's reach to the best dining, shopping, and entertainment in the area. Guests can borrow the hotel's own towels and beach chairs to spend the day by the sea, or choose to lay out by the hotel's pool with a tropical drink from nearby Tiki's Grill and Bar. And for the adventurous, The Twin Fin offers a on-site activities desk ready to curate a number of fun experiences.
The Activation/Recreations Ambassador is a multifaceted position responsible for various duties throughout the property. Activations/Recreations Ambassadors work directly with the Venue Manager to assist during special events/functions at the pool and other hotel venues. Assuring the pool area are clean and furniture is properly setup at all times, support for Coconut Club during breakfast and other special events, provide attentive, courteous, and efficient service to all guests, including successfully resolving guest request, throughout their stay, while maximizing revenue and occupancy.
Take personal care of guests in cabanas/day beds according to SOP.
Assist during various hotel functions including opening, closing, and side work.
Maintain the cleanliness of the pool areas and cabanas, furniture, and service areas of the pools in an organized manner.
Help with any setup for special events, live music, and evening activities.
Reset / Set up pool furniture based on hotel standards.
Monitor weather advisory and work with leadership team in proper care of pool furniture.
Sweep/extract excessive water puddles around the pool areas.
High school diploma or equivalent
~Must be proficient with computers and POS systems.

Flexible and long hours sometimes required including weekends and evenings.
This position is very active and requires standing, walking bending and kneeling for entire shift.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the Beach Candy and events at hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient retail operations.
Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.