Dispatcher (Call Center) - Part-Time

Job Title

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

Responsibilities

Directs and monitors daily assignments; schedules drivers, bus assistants, and assigns vehicles to ensure daily coverage of all routes, field trips, and charter work.

Ensures direct and indirect daily activities of drivers and bus assistants are assigned and accomplished on-time.

Communicates all relevant details of driving assignments to drivers to ensure proper execution.

Assist drivers with routing directions and directs them to perform special services when required.

Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for part-time staff for violations of company policies.

Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route.

Notifies District and building personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service.

Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery.

Maintains high compliance to dispatch standard operating procedures.

Handles customer concerns and requests for information in an expeditious and professional manner.

Escalates unresolved issues to management as appropriate.

Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

Other duties as assigned

Company name is: Durham School Services

Qualifications

High school diploma or GED

Previous dispatch experience is preferred;

Knowledge of surrounding geographic area to ensure effective and efficient routing. Ability to organize and prioritize time to balance conflicting demands related to customer care and dispatching.

Ability to communicate effectively with colleagues and customers in fast-paced and/or stressful environment (interpersonal & telephone skills).

Ability to read and interpret documents and instructions from customers and other team members

Ability to perform work activities requiring cooperation and instruction

Ability to function in a fast-paced environment, under substantial pressure

Ability to work within the appropriate level of independence

Ability to problem solve

Ability to operate two-way and emergency radio systems

Ability to use office machines (fax, scanner, copier, zip drive, telephone system)

Ability to use Microsoft Office Program and computerized routing software.

Ability to work independently

Ability to read road and street maps

Ability to keep organized and accurate records relating to overall dispatch and routing responsibilities

Bi-lingual abilities a plus

Summit School Services has a zero-tolerance policy on conduct that is incompatible with its policies and values, including sexual exploitation and abuse, harassment, abuse of authority, and discrimination. Summit School Services is committed to promoting the protection and safeguarding of all children and passengers.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan.

Summit School Services LLC's independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

National Express