Healthcare Claims Processor Work From Home

If you’re looking for a career that provides affordable health benefit solutions to the people who support some of the most vital industries, we’re looking for you.

At Pinnacle Claims Management, we are an innovative third‑party administrator (TPA) that provides a full‑suite of comprehensive and customized health benefits administration services for self‑funded companies, including health management and wellness solutions, and pharmacy benefit management. Additionally, employees are encouraged to recognize that there isn’t a work life and a home life, there is one life. One way this is realized for employees of Pinnacle Claims Management is flexible work arrangements with work‑from‑home, in‑office or hybrid options.

With competitive compensation packages, premier investment support, enriching personal development and more, we strive for our employees’ job satisfaction and success.

JOB DESCRIPTION SUMMARY The Claims Examiner I reports to the Supervisor of Claims. Claims Examiner I is responsible for reviewing and processing medical, dental, vision, and electronic claims per state, federal, and health plan regulatory requirements and department guidelines, as well as meeting established quality and production performance benchmarks, including research and review of applicable documentation. The Claims Examiner I will thoroughly review, analyze, and research health care claims in order to identify discrepancies, verify pricing, confirm prior authorizations, and process them for payment. The position will assist in resolving issues from providers, customer service, member services, health plan, and other internal customers.

QUALIFICATIONS High school education or equivalent: minimum three (3) to five (5) years of experience as a Health Claims Examiner or comparable industry experience preferred.

A minimum of one (1) year experience as a Claims Examiner for medical, dental claims and vision, subrogation, and accident claims, highly desired.

Ability to interpret Plan Documents or Summary Plan Descriptions (SPD) for the purpose of accurate claim adjudication and/or benefit determination.

Basic knowledge of medical terminology. Proficient in 10‑key by touch data entry/type 40 WPM and Microsoft Office (Word, Excel, Outlook, PowerPoint) and possess a capability to quickly learn new applications.

Working knowledge of Employee Retirement Income Security Act of 1974 (ERISA) claims processing/adjudication guidelines.

Internet access provided by a cable or fiber provider with 40MB download and 10MB upload speeds.

A designated room for your office or steps taken to protect company information (e.g., facing computer towards wall, etc.).

A functioning smoke detector, fire extinguisher, and first aid kit on site.

DUTIES AND RESPONSIBILITIES Claims Processing & Quality Assurance Adjudicate all claims types including Dental, Vision and Medical claims for inpatient and outpatient facilities, Blue Card, physician claims, In and Out of Network claims, Medicaid reclamation (HIPD), outpatient lab and radiology, accident and Third‑Party Liability (TPL) claims, by calculating benefit due to approve or deny, based on SPD and within accepted corporate cycle timeframe.

Analyze patient and medical records to identify instances where investigation for determining appropriate Claim Benefits, Pricing, Prior Authorization or Coordination of Benefits is necessary and process claims accordingly.

Examine claim files for accuracy: verifications (i.e., eligibility, medical authorization, etc.); reach out to Health Care Providers to obtain necessary claims documentation.

Resolve benefit and eligibility issues that require detailed knowledge, support for customers within the claims processing, Company and ERISA guidelines. Process low to medium level claims, re‑pricing corrections.

Research, resolve and respond to all correspondence and internal communication (Ops Connect) related to electronic and paper claims as assigned.

Maintain a Health Insurance Portability and Accountability Act (HIPAA) compliant workstation. Utilize appropriate security techniques to ensure HIPAA required protection of all confidential/protected client and enrollee data.

Meet and maintain individual and department productivity and quality standards.

Problem Solving, Judgement & Compliance Examine a problem, set of data or text and consider multiple sides of an issue, weighs consequences before making a final decision.

Ensure compliance with all appropriate policies and practices, local, State, Federal regulations and requirements regarding claims and contract administration.

Partner with peers to document and analyze functional requirements, identify gaps and alternative approaches to resolve problems.

Contribute to defining and documenting standards and periodically reviewing them to integrate appropriate industry standards.

Alert supervisors to potential higher risk compliance issues.

Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively. Maintain a HIPAA‑compliant workstation and utilize appropriate security techniques to ensure HIPAA required protection of all confidential/protected client data.

Maintain and service safety equipment (e.g. smoke detector, fire extinguisher, first aid kit).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee frequently is required to move around the office.